MUNMUN BARICK
Mumbai
Summary
Insightful Fraud Prevention Representative known for high productivity and efficient task completion. Specialized in pattern recognition, data analysis, and customer interaction to identify and mitigate fraudulent activities. Excel in communication, teamwork, and adaptability, ensuring seamless operation in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Fraud Prevention Specialist
Jp Mrgan Chase
Mumbai
04.2022 - Current
- JP Morgan Chase
Working on Processing Credit card applications for New and Existing customers - Involves Eye for detail and decision-making skills to provide credit to eligible Customers with limited tools.
- Focus on recognizing Fraud applications helping to mitigate losses and avoid Credit Risk
- Ensuring Security Verification protocols are met before application is Cleared.
- Handled and Managed Daily Productivity report for Team
- Sharing Process and Compliance Updates with team on timely basis
- Conducting Periodic Audits for team to identity Process gaps and avoid Compliance Fails
Customer Service Executive
Intelenet (TU) BPO
Mumbai
02.2014 - 05.2022
- Assisted customers with product returns or exchanges according to established guidelines.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Identified opportunities for process improvement within the customer service department.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored junior team members and managed employee relationships.
Customer Service Associate
First Source (SKY) BPO
01.2012 - 12.2012
- Answered phone calls from customers promptly and courteously.
- Provided product recommendations based on customer needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Developed relationships with key clients through regular contact and follow-up communication.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Customer Service Associate
Sparsh (SOTC) BPO
06.2010 - 08.2011
- Provided product recommendations based on customer needs.
- Responded to customer inquiries via phone, email and chat.
- Provided information about products and services available to customers.
- Addressed inquiries, resolved customer issues, and managed customer relations.
Sr. Counselor
ISMS (Institute)
05.2008 - 07.2009
- Coordinated career exploration activities such as job shadowing experiences and mock interviews.
- Created individualized education plans for special needs students according to state regulations.
- Attended IEP meetings with parents and educators to discuss student progress and challenges.
- Participated in professional development activities such as conferences and seminars.
- Assisted students in developing academic plans to meet their educational goals.
- Advised students on college admissions processes including applications, financial aid forms, scholarship requirements .
Education
Undergraduate -
Mumbai University
Skills
- Problem-solving capabilities
- Analytical mindset
- Risk assessment expertise
- Investigative abilities
- Critical thinking abilities
- Decision-Making
- Multitasking
Languages
English, Hindi, Marathi & Bengali
Timeline
Fraud Prevention Specialist
Jp Mrgan Chase
04.2022 - Current
Customer Service Executive
Intelenet (TU) BPO
02.2014 - 05.2022
Customer Service Associate
First Source (SKY) BPO
01.2012 - 12.2012
Customer Service Associate
Sparsh (SOTC) BPO
06.2010 - 08.2011
Sr. Counselor
ISMS (Institute)
05.2008 - 07.2009
Undergraduate -
Mumbai University
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