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Munmun Mehta
Bengaluru
Summary
More than 2 years of experience of banking & financial services domain in Identity and access management, web security, Single Sign On, Multi Factor Authentication projects. Highly motivated and skilled Identity Access Management with experience, enterprise solutions for Access Management, Identity lifecycle and Enterprise Single-Sign On. Understanding ITIL processes is crucial for effective IT service management. Have excellent problem-solving, communication and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
8
8
years of post-secondary education
2
2
Languages
Work History
IAM Security Analyst
Northern Trust
06.2022 - Current
- Managing User Onboarding, User life cycle, provisioning and de-provisioning critical access for applications like ServiceNow, Active Directory through Saviynt(SaaS, IDaaS).
- Writing custom query jobs, deploying analytic controls and stored procedures to help the customer interact with the database and retrieve vital information they need in an optimized.
- Data Validations and analysis
- Gathering requirements from the client and working closely with the product and engineering team to integrate custom solutions for the client’s environment
- Managing and Leading the Project from the requirement phase to the Implementation phase
- Configuring AD/LDAP connections from scratch.
- Managing Access Request System to ensure smooth functioning of account creation, access approvals and rejections.
- Setting up SSO using SAML for IDPs like AD/LDAP, OKTA.
- Monitoring the environment.
- Writing KB articles after finding the RCAs for future references
- Working on Freshdesk tickets and handling escalations by reverting to the customer, resolving the tickets and providing updates in a timely manner.
- Creating user access or updating profiles in TSO, CICS, DB2, XACT, IMS etc., by using ACF2(3270I BM mainframe) security tool.
- Creating users in Active Directory (AD) and providing access to different types of roles and updating existing users and removal of access.
- Working on incidents(INC) and reviewing the IDM request and doing detailed analysis on IDM request.
Senior Service Desk Engineer
SAP LAB’S PVT LTD
11.2021 - 03.2022
- The goal of this analysis was to predict the value of total victims based upon the values of one or more independent variables using SOWN Tool.
- Performed data visualization.
- Gathered and verified all required customer information for tracking purpose.
- Monitored helpdesk requests through ticketing system.
- Notified users and other key personnel of system status before during and after downtime.
- Analyzed impact and urgency of customer issues to prioritize appropriately.
- Escalated unresolved issues to next level of support with strong corroborating documentation.
- Conferred with users and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Senior Service Desk Engineer
THE PEOPLE FRONTIER PVT LTD
01.2019 - 09.2021
- Service requests will be raised by customer/user in the help desk tool for the Background Verification check application and tickets will be assigned to team members.
- The team consisted of 5 members
- Updating the tickets details in helpdesk tool and maintaining the data and sending the report to Team Lead on Daily Basis
- End-to-end Client Support.
- Managing Active Directory Objects like Users/Computers/Groups.
- Managing Users & Groups through ADUC & Azure Portal
- Handling the customer queries through Desk Phone/Soft Phone/Teams Call/Email
- Managing End to End Incident, Change, Problem & Service Request.
- Sharing Bit Locker key to the user when any incident receives for Bit locker
Education
MBA - HR
Shobhit University of Technology
Meerut, India 04.2016 - 07.2018
Bachelor of Science - Computer Science
Bundelkhand University
Jhansi, India 04.2012 - 07.2015
12th -
Sri Ramakrishna Sarada School
Hazaribagh, India 04.2010 - 06.2012
10th -
High School Romichampadhi
Hazaribagh, India2009
Skills
- ACF2
- DB2
- Active Directory
- IBM Mainframe
- ITIL
- Incident Management
- IT Infrastructure
- ITSM
- Service Level Agreements
- Project Management
- Data Analytics
- MS Office Tools
- Shell Scripting
- ServiceNow
Certification
Engineer, C++ from NIIT, CCNA.
Accomplishments
- Recognized as Employee of the year(2019) for outstanding performance and team contributions.
- Presented with Employee of the month twice in the year 2021.
- Consistently maintained high customer satisfaction ratings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
IAM Security Analyst
Northern Trust
06.2022 - Current
Senior Service Desk Engineer
SAP LAB’S PVT LTD
11.2021 - 03.2022
Senior Service Desk Engineer
THE PEOPLE FRONTIER PVT LTD
01.2019 - 09.2021
MBA - HR
Shobhit University of Technology
04.2016 - 07.2018
Bachelor of Science - Computer Science
Bundelkhand University
04.2012 - 07.2015
12th -
Sri Ramakrishna Sarada School
04.2010 - 06.2012
10th -
High School Romichampadhi
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