Munna Kumar

• Yes Bank ROMG handling .
• Blinkit online grocery Store ROMG Handling
• Genpact india Pvt ltd Pune Handling
• Conducted regular performance reviews for employees to identify areas of improvement.
• Coordinated with other departments to ensure smooth flow of operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Developed a system for tracking inventory and ordering supplies as needed.
• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Communicated regularly with customers to gain insights into their needs.
• Established processes for monitoring customer satisfaction levels.
• Analyzed data from surveys or feedback forms to identify opportunities for improvement.
• Implemented new procedures or systems to improve efficiency within the organization.
• Facilitated interdepartmental communication by attending meetings or providing updates.
• Supervised daily operations including scheduling shifts, assigning duties.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Led employee performance evaluations and rewarded top performers to retain quality personnel.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Max life insurance ROMG Handling
• Tata Capital Housing fiance ROMG Handling.
• bharti axa life insurance ROMG Handling
• edelweiss general insurance ROM Handling
• iifl securities, iifl home finance,ROM Handling
• Developed successful training programs for staff members to enhance their knowledge base in various operational areas.

Administrating Regional Operations for Pune & outstation

Managing Operations for PAN INDIA Facility Management & House Management.

Work in tangent with Business dev

business leads and surveys and also help in giving inputs for elopement team for new proposal.

Ensure timely collection.

Monthly reviewing Client Feedback.

Monthly MIS Review with the operation team & supply management Department

Mobilization of new business

Managing Recruitment and monitoring attrition. Ensuring Attrition at minimal level.

Work in tangent with Training & Development team.

Develop business through organic growth and generate new leads

Problem solving and resolution.

Develop procedures to ensure productive work at site level.

Ensure Housekeeping processes and workflows are maintained and updated.

Respond to all emergency situations as directed by policies.

Client Service Management.

Site survey for new business.

Organize Monthly Management Review with Client.

Managing the Housekeeping Operations & R&M work Ativetice.

• Reviewed to pinpoint problems and resolve.

Handling the Pune & Outstation Port requirements for Gate Passes.

Recruitments of candidates and lining up interviews with client

• Assisted customers with installation of new hardware and software applications.
• Diagnosed system errors and implemented solutions to resolve them.
• Maintained detailed records of customer interactions and transactions.
• Identified potential areas for improvement in existing products or services.
• Monitored customer feedback to ensure high levels of satisfaction.
• Created reports on customer complaints and feedback for management review.
• Ensured compliance with company policies and procedures regarding technical support operations.
• Recommended upgrades or additional features that could enhance user experience.

• Coordinated with contractors on renovations, repairs and other projects in the facility.
• Ensured compliance with safety regulations and environmental standards within the facility.
• Directed staff in providing solutions to problems related to building operations.
• Conducted regular inspections of facilities to identify areas of improvement or repair needs.
• Established operational procedures for efficient use of energy resources in the facility.
• Managed budgeting activities for all facilities-related expenses including rent payments, utility bills.
• Collaborated with vendors to procure necessary supplies and services for facility operations.
• Organized meetings with stakeholders to discuss issues related to building management and operations.
• Assisted in developing strategies for cost reduction initiatives while maintaining quality service levels.
• Oversaw the installation of new equipment or systems in the facility according to specified requirements.
• Maintained records of all expenditures associated with facility operations and provided reports as required.
• Provided guidance and support to employees on matters related to workplace safety protocols.
• Addressed customer complaints regarding any aspect of the facilities' operation or services offered.
• Researched best practices for effective management of a wide range of facilities-related tasks.
• Implemented policies and procedures that promote efficiency in daily operations within the facility.