Digital marketing
MUNNA SUNNY
CLIENT SERVICE EXECUTIVE
Bangalore
Summary
Determined client service executive with 2+ years of experience in architecture sector, managed to make 25% growth in process efficiency and overall productivity by developed process models and workflow diagrams to support the business. Results-oriented Client Service Executive with 4 year background in Architecture sector. Solving client complaints and problems while remaining calm and professional. Building excellent client relationships through interaction and rapport.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Client Service Executive
Alina Interiors
Trivandrum , Kerala
Apr.2021 - Mar.2023
- Analyse risks with different approaches of business process change
- Develop business process improvement solutions to enhance customer service operations
- Development interventions and on-the-job training
- Identify customer service channels and solutions for managing customers' concerns
- Organise the client contact database
- Propose creative methods to improve business processes
- Research on customer needs to improve customer relationships and experience
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
Quality Control Supervisor
Joy Industries
2015.06 - 2016.06
- Analyse and clarification of requirements with a customer or a business analyst
- Plan the process of testing
- Conduct functional testing
- Identify problem areas, add them to a tracking system
- Track the life cycle of error
- Optimize the testing process
- Analyse the teamwork process
- Maintain the test documentation
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
Education
M.B.A - Marketing
T John college of management studies – Bangalore University
2016.01 - 2018.04
B Tech - Mechanical Engineering
SRM University – SRM University
2008.01 - 2012.04
Skills
Patience
Clear communication skills
Time management skills
Persuasive speaking skills
Staff Management
Client communication
Software
MS office
Timeline
Client Service Executive
Alina Interiors
Apr.2021 - Mar.2023
M.B.A - Marketing
T John college of management studies – Bangalore University
2016.01 - 2018.04
Quality Control Supervisor
Joy Industries
2015.06 - 2016.06
B Tech - Mechanical Engineering
SRM University – SRM University
2008.01 - 2012.04