Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Munulal Vishwakarma

Munulal Vishwakarma

Banquet Sales Manager

Summary

Proven leader in banquet sales management at Lemon Tree Premier Malad, I excel in customer service and negotiation, driving revenue growth through innovative event solutions. Leveraging organizational skills and teamwork, I've consistently enhanced guest experiences, achieving notable success in market positioning and client satisfaction. Performance-oriented Sales Leader offering exceptional record of achievement over 8-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

9
9
years of professional experience

Work History

Banquet Sales Manager

Lemon Tree Premier Malad
02.2024 - Current
  • Established strong client relationships by providing exceptional customer service and tailored event solutions.
  • Boosted revenue with thorough market analysis and competitive pricing adjustments.
  • Reviewed contracts thoroughly to minimize risk and protect company interests during negotiations with clients.
  • Maintained accurate records of all correspondence, proposals, contracts, invoices using specialized software systems.
  • Worked closely with operations team to ensure seamless execution of all banquet events from setup through teardown.
  • Increased banquet sales by developing and implementing effective marketing strategies.
  • Implemented innovative solutions to enhance overall guest experience at each event, resulting in positive feedback and repeat business.
  • Monitored industry trends to stay current on popular themes, décor styles, menu offerings, and other relevant factors affecting banquet sales success.

Events Manager Banquets Sales

The Resort Malad
01.2023 - 01.2024
  • Developed creative event themes that captured audience interest and drove engagement throughout the program.
  • Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Enhanced attendee experience by meticulously planning and executing engaging event agendas.
  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Developed detailed event reports, documenting all aspects of each event.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Assistant Event Manager

Westin Shona Resort and Spa
11.2021 - 01.2023
  • Improved attendee satisfaction by implementing innovative solutions to address common pain points.
  • Streamlined vendor communication for improved efficiency in event planning and execution.
  • Liaised closely with clients throughout the entire planning process, ensuring their vision was accurately realized.
  • Conducted post-event evaluations to assess successes and areas for improvement, driving continuous improvement efforts.
  • Assisted in creating detailed floor plans and layouts that maximized space utilization while adhering to safety regulations.
  • Coordinated with various internal departments to ensure adequate staffing levels at each event, optimizing resources effectively.
  • Implemented protocols and procedures to effectively manage planning process.

Assistant Manager Events

Westin Pushkin Resort & Spa
09.2019 - 11.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various Events
  • Creating FP & BEO with the Details of event flow and the menu Details .

Food and Beverage Executive

Courtyard by Marriott
04.2018 - 11.2019
  • Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
  • Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
  • Implemented cost control measures to minimize waste and optimize inventory levels, reducing operational expenses.
  • Introduced new processes to enhance safety protocols compliant with health regulations within kitchen spaces as well as public areas where guests dine.

Food and Beverage Executive

Courtyard by Marriott
06.2017 - 04.2018
  • Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
  • Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
  • Introduced new processes to enhance safety protocols compliant with health regulations within kitchen spaces as well as public areas where guests dine.
  • Achieved revenue growth by collaborating with cross-functional departments such as sales, marketing, and operations for cohesive strategies focused on enhancing guest experiences.
  • Led successful event planning initiatives for both corporate functions and private parties, exceeding client expectations every time.

Food and Beverage Associate

Courtyard by Marriott
06.2015 - 06.2017
  • Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
  • Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
  • Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
  • Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
  • Assisted in menu development, contributing to diverse and appealing offerings for various dietary preferences.
  • Participated in regular team meetings focused on refining service strategies.

Education

Bsc in Hospitality -

Kapol Collage Mumbai University
Mumbai
04.2001 -

No Degree -

Nirmala College
Mumbai
04.2001 -

No Degree -

M.L.R.T Gala Pioneer English School
Mumbai
04.2001 -

Skills

Strong negotiation skills

Languages

English
Hindi
Marathi

Timeline

Banquet Sales Manager

Lemon Tree Premier Malad
02.2024 - Current

Events Manager Banquets Sales

The Resort Malad
01.2023 - 01.2024

Assistant Event Manager

Westin Shona Resort and Spa
11.2021 - 01.2023

Assistant Manager Events

Westin Pushkin Resort & Spa
09.2019 - 11.2021

Food and Beverage Executive

Courtyard by Marriott
04.2018 - 11.2019

Food and Beverage Executive

Courtyard by Marriott
06.2017 - 04.2018

Food and Beverage Associate

Courtyard by Marriott
06.2015 - 06.2017

Bsc in Hospitality -

Kapol Collage Mumbai University
04.2001 -

No Degree -

Nirmala College
04.2001 -

No Degree -

M.L.R.T Gala Pioneer English School
04.2001 -

Similar Profiles

CREATE PROFILE
Munulal VishwakarmaBanquet Sales Manager