Summary
Overview
Work History
Education
Skills
Disclaimer
Projects
Certification
Languages
Timeline
Generic

Muppana Bhaskar Durga Prasad

Hyderabad

Summary

Dynamic Salesforce Administrator/Developer with a proven track record at Adidas, excelling in Salesforce customization and data migration. Adept at analyzing customer requirements and implementing security configurations, I deliver optimal solutions that enhance user experience. Strong in Apex programming and project documentation, I thrive in agile environments, driving impactful results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales force Administrator/Developer

Adidas
12.2024 - Current
  • Company Overview: Adidas is a global leader in the sporting goods industry, offering a broad range of footwear, apparel, and accessories. Known for innovation, performance, and sustainability, Adidas serves athletes and customers worldwide. The brand has a strong digital presence and continues to invest in technology-driven customer experiences, including Salesforce-based support and e-commerce solutions.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
  • Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
  • Developed and customizing salesforce.com application based on the user needs.
  • Expert in designing and implementing sharing and security models at object, field, record level for various users at various levels of organization.
  • Maintained and gave permissions to communication templates based on Profiles.
  • Performed Data Analysis and migrated data from SQL Server database to sales force.
  • Created Reports and Dashboards as per the customer requirements.
  • Developed workflow rules and approval processes to automate the business process.
  • Applied many logics into sending out email templates firing through Workflow based on the requirement.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Performing the Risk Analysis and Cost Assessment for the Project implementation.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
  • Created custom Reports based on business need and associated them to Dashboard.
  • Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
  • Adidas is a global leader in the sporting goods industry, offering a broad range of footwear, apparel, and accessories. Known for innovation, performance, and sustainability, Adidas serves athletes and customers worldwide. The brand has a strong digital presence and continues to invest in technology-driven customer experiences, including Salesforce-based support and e-commerce solutions.

Senior Associate Consultant

Infosys PVT LTD
Hyderabad
01.2022 - Current

Developer

TalkTalk
Salford
02.2022 - 11.2024
  • Company Overview: TalkTalk is a leading telecommunications company in the United Kingdom, providing broadband, landline, TV, and mobile services to residential and business customers. Known for its commitment to affordability and customer service, TalkTalk serves millions across the UK and continues to enhance its digital operations through modern CRM and cloud platforms.
  • Worked on Vlocity and Industries CPQ.
  • Worked on EPC, Order Management, Order Capture, product console.
  • Omniscript, Data raptor, Integration Procedure.
  • Profiles and security, flows, configuration, apex, performance optimization.
  • Used Copado for deploying stories and merge conflicts.
  • Various User story development, its testing dealing with various complex customization logic as well as configurations.
  • Delivered optimal and scalable solutions with best practice.
  • Analyze, review and document current application dependencies.
  • Worked on lightning aura components, Apex Classes, Triggers.
  • Mentored the new members of the team and Helping team with technical and functional challenges.
  • Ensured flawless logic and syntax of the programming to achieve desired results with testing.
  • Involved in defect fixes, Unit, Integration and smoke testing of various functionalities in SIT and UAT Phases.
  • Unit testing and deployment.
  • TalkTalk is a leading telecommunications company in the United Kingdom, providing broadband, landline, TV, and mobile services to residential and business customers. Known for its commitment to affordability and customer service, TalkTalk serves millions across the UK and continues to enhance its digital operations through modern CRM and cloud platforms.

GIS engineer

We-Do-IT India PVT LTD
02.2020 - 12.2021

Selective Insurance
Branchville
02.2020 - 12.2021
  • Company Overview: Selective Insurance Group, Inc. is a regional insurance holding company based in Branchville, New Jersey, and provides property and casualty insurance products and insurance services to customers in the United States.
  • Involved in gathering requirements from the business and implementing those in Salesforce.com.
  • Created multiple custom objects, custom fields, relationship between two objects, page layouts and record types.
  • Configured Security using Profiles, Permission Sets, OWD, Roles, and Sharing Rules, to suit to the needs of the application.
  • Developed different Validation Rules to ensure that the valid data is being entered into the organization.
  • Developed workflow rules and approval processes to automate the business process.
  • Applied many logic into sending out email templates firing through Workflow based on the requirement.
  • Utilized Salesforce.com out-of-the-box functionalities over customization wherever possible.
  • Developed Apex Classes and Triggers wherever required to fulfill the business need and automate the flow accordingly.
  • Wrote Test classes for those apex classes and triggers with the code coverage of at least 90% on each.
  • Performed DML operations like Insert, Update, Upsert or Delete. Worked with Apex Data Loader.
  • Deployed the changes from developer sandbox to Full copy sandbox for QA testing and then finally to Production organization.
  • Selective Insurance Group, Inc. is a regional insurance holding company based in Branchville, New Jersey, and provides property and casualty insurance products and insurance services to customers in the United States.

Salesforce.com Developer/Administrator

Avis Budget Group
Parsippany
  • Played different roles as Salesforce.com Analyst/ Developer and Administrator in the organization.
  • Setting Salesforce.com Application setup and customized the apps to meet organizational requirements.
  • Developed Apex Classes, Controller Classes (Custom and Extension) and Apex Triggers for various functional needs in the application.
  • Implemented custom validation rules, custom formulas, Email Templates, Assignment Rules and Auto-Responses for Cases and Leads.
  • Implemented SOQL, SOSL query language.

Education

Diploma in Computer Engineering -

Andhra Polytechnic College
Kakinada
01.2012

Skills

  • Salesforce development
  • Data migration
  • Apex programming
  • Security configuration
  • Salesforce SOQL expertise
  • Asynchronous Apex (Future, Batch, Queueable)
  • Proficient in Lightning Web Components(LWC)
  • Visual force
  • GitHub
  • HTML, CSS, JavaScript
  • Vlocity expertise(Omnistudio)
  • DataRaptors, integration procedures, Omniscripts
  • Flexi card design

Disclaimer

I hereby declare that all the information given above is true to the best of my knowledge.

Projects

Adidas - Germany, Salesforce Administrator/Developer, 12/01/24, Present, Adidas is a global leader in the sporting goods industry, offering a broad range of footwear, apparel, and accessories. Known for innovation, performance, and sustainability, Adidas serves athletes and customers worldwide., Created Profiles, Roles based on Organization role hierarchy., Gathered customer requirements from business user teams., Created gap analysis document., Developed and customized Salesforce.com application., Designed and implemented sharing and security models., Maintained and gave permissions to communication templates., Performed Data Analysis and migrated data from SQL Server database to Salesforce., Created Reports and Dashboards., Developed workflow rules and approval processes., Worked on Record Types, Validation Rules, Triggers and Page Layouts. TalkTalk - Salford, UK, Developer, 02/01/22, 11/30/24, TalkTalk is a leading telecommunications company in the United Kingdom, providing broadband, landline, TV, and mobile services., Worked on Vlocity and Industries CPQ., Worked on EPC, Order Management, Order Capture., Used Copado for deploying stories., Mentored new team members., Involved in defect fixes, Unit, Integration and smoke testing. Selective Insurance, New Jersey, USA, Salesforce.com Developer, 02/01/20, 12/31/21, Selective Insurance Group, Inc. is a regional insurance holding company based in Branchville, New Jersey., Gathered requirements from the business., Created multiple custom objects and fields., Configured Security using Profiles, Permission Sets, OWD., Developed workflow rules and approval processes., Utilized Salesforce.com out-of-the-box functionalities. Avis Budget Group, Parsippany, NJ, Salesforce.com Developer/Administrator, Played different roles as Salesforce.com Analyst/ Developer and Administrator., Setting Salesforce.com Application setup., Developed Apex Classes and Triggers., Implemented custom validation rules and email templates.

Certification

  • Salesforce Platform Developer 1
  • Salesforce Administrator
  • Salesforce AI Associate

Languages

English
First Language
English
Advanced (C1)
C1

Timeline

Sales force Administrator/Developer

Adidas
12.2024 - Current

Developer

TalkTalk
02.2022 - 11.2024

Senior Associate Consultant

Infosys PVT LTD
01.2022 - Current

GIS engineer

We-Do-IT India PVT LTD
02.2020 - 12.2021

Selective Insurance
02.2020 - 12.2021

Salesforce.com Developer/Administrator

Avis Budget Group

Diploma in Computer Engineering -

Andhra Polytechnic College

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Muppana Bhaskar Durga Prasad