Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Muqtiyar Ali

Bengaluru

Summary

Experienced professional in client services and account management, skilled in relationship building, problem-solving, and strategic planning.

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Client Services Account Manager

Deluxe
04.2024 - Current
  • Streamlined account management processes for improved efficiency and client retention.
  • Delivered exceptional service levels through thorough understanding of clients'' business objectives and priorities.
  • Developed strong relationships with clients through consistent communication and proactive problemsolving.
  • Maintained detailed records of account activities to aid in strategic decision-making and support audits.
  • Identified upselling opportunities by understanding client needs and offering relevant solutions.
  • Enhanced client satisfaction by addressing concerns promptly and providing tailored solutions.
  • Increased client loyalty by proactively anticipating their needs and addressing them effectively.
  • Facilitated smooth onboarding of new clients by coordinating with sales, product, and technical teams.
  • Collaborated with cross-functional teams to ensure timely delivery of services, exceeding client expectations.
  • Mentored junior team members on effective account management strategies, enhancing team productivity and skillsets.
  • Organized regular meetings between key stakeholders within the organization to discuss ongoing projects related to assigned accounts.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Business Operations Manager

ZEE5
06.2021 - 04.2024
  • Responsible for the creator & content ecosystem, policies, vendors, content acquisition, partnerships & licensing. Taking care of production and budgeting.
  • Responsible for content acquisition and augmentation.
  • Lead and participate in development and execution of new processes and procedures. Ensure rollouts are communicated to all stakeholders and monitored regularly to ensure compliance.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.
  • Increased overall efficiency by automating repetitive tasks and optimizing workflow.
  • Implemented escalation procedures to effectively handle time-sensitive issues.
  • Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
  • Managed cross-functional teams for successful project completion and timely delivery of products or services.
  • Trained new hires, providing information, and insight into corporate policies and procedures.
  • Fostered a positive work environment that supported employee engagement and retention.
  • Facilitated seamless communication between departments to foster collaboration on shared objectives.
  • Facilitated team development and skill enhancement through targeted training sessions and workshops.
  • Organize and Lead the daily stand-up meeting to discuss progress and plans with various project managers and stakeholders.

Client Account Manager

Deluxe Entertainment Services Group
07.2019 - 06.2021
  • POC for Client Account (SONY) Develop and maintain relationships with clients to their satisfaction.
  • Educate clients on existing services and provide guidance to ensure highest quality standards are met. May require educating clients on new services offered.
  • Be very responsive with client and Manage own orders, supervise team’s orders.
  • Coach the team to meet KPIs such as On time delivery, Quality, Team Productivity etc.
  • Leveraged data-driven insights to optimize account performance and identify trends over time.
  • Developed comprehensive reports on account performance, presenting results to senior management during regular meetings.
  • Boosted client satisfaction by addressing concerns, providing solutions, and maintaining strong relationships.
  • Streamlined internal processes to improve efficiency and enhance client experiences.
  • Managed a diverse portfolio of clients for optimal account growth and retention.

Tax Senior / Lead - Project Management & Client Servicing

EY
10.2012 - 07.2019
  • Work with client to prepare global tax authorization list.
  • Self-motivated, with a strong sense of personal responsibility.
  • Work with third party payment vendors on 82 local offices tax payment project.
  • Worked effectively in fast-paced environments.
  • Coach members of the team regarding various projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Oversee US Extension process.
  • Skilled at working independently and collaboratively in a team environment.
  • Oversee Tax Questionnaire deployment process.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Handle KPI and SLA meetings.
  • Oversee Tax Return Status of SG, JP & UK tax and TEQ payment process.
  • Oversee UK E-Filing process.
  • Directly work with Quality and Risk management team regarding various one-off client projects.
  • Work with managers to setup new clients and check feasibility of services.


Senior Technical Support Officer

Convergys
06.2011 - 10.2012
  • Consistently maintained a high level of customer satisfaction by providing timely, accurate, and empathetic technical assistance.
  • Supervising a team of 6 members - assign daily tasks and monitor calls.
  • Handled escalated calls and managed client settlements.
  • Responsible for managing the number of incoming calls regarding Microsoft office and outlook, live barging the calls.
  • Had been interviewing new candidates and provided soft skills training on communication and personality development in professional filed (For a period of 2 Months).
  • Providing speech improvement ideas and providing effective feedback to the technical support officers.


Education

Bachelor's degree - Computer Application

Indo Asian Academy Degree College
06-2011

2nd Puc - Computer Science

Cathedral Comp Pu College
05-2008

10 Grade - ICSE

St.Thomas Public School
05-2005

Skills

  • Project oversight
  • Client relationship building
  • Team collaboration
  • Customer relationship management
  • Employee training
  • Account management
  • Multidisciplinary project coordination
  • Dynamic leadership skills

Certification

Data Search, Data Validation, and Macros in Excel 2013

Languages

English
Hindi (Professional Working)
Kannada (Professional Working)

Timeline

Client Services Account Manager

Deluxe
04.2024 - Current

Business Operations Manager

ZEE5
06.2021 - 04.2024

Client Account Manager

Deluxe Entertainment Services Group
07.2019 - 06.2021

Tax Senior / Lead - Project Management & Client Servicing

EY
10.2012 - 07.2019

Senior Technical Support Officer

Convergys
06.2011 - 10.2012

Bachelor's degree - Computer Application

Indo Asian Academy Degree College

2nd Puc - Computer Science

Cathedral Comp Pu College

10 Grade - ICSE

St.Thomas Public School

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Muqtiyar Ali