Summary
Overview
Work History
Education
Skills
Timeline
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Murali BV

Murali BV

Bengaluru

Summary

Accomplished System Engineer with a proven track record at Halodoc Technologies LLP, excelling in diagnosing complex network issues and enhancing system stability. Expert in hardware and software installation, and a mentor to junior IT staff, demonstrating exceptional technical support and collaborative skills. Implemented innovative IT solutions, significantly improving operational efficiency.

Overview

9
9
years of professional experience

Work History

System Engineer III

Halodoc Technologies LLP
09.2020 - Current
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Implemented monitoring tools for proactive identification of potential issues before they became critical problems.
  • Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
  • Monitored network hardware operations to evaluate proper configuration.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Improved system stability by implementing proactive IT maintenance and monitoring procedures.
  • Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
  • Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
  • Patched software and installed new versions to eliminate security problems and protect data.

System Administrator

Encora Innovations Labs Pvt Ltd
11.2018 - 09.2020
  • Diagnosed and executed resolution for network and server issues.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
  • Monitored networks and network devices to resolve technical problems quickly.

Network Engineer

STI Infotech Pvt Ltd
05.2018 - 12.2018
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Created VPN infrastructure and allowed for secure remote connections.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Provided security incident triage and response.

Associate System Engineer

HCL Infosystems
08.2015 - 04.2018
  • Contributed to successful project completion by providing technical support throughout all stages of implementation.
  • Maintained documentation on system configurations, policies, procedures, and network topology for reference purposes during troubleshooting or future projects.
  • Participated in disaster recovery planning and testing efforts to ensure business continuity in the event of an emergency situation.
  • Evaluated emerging technologies for potential integration into existing systems architecture to enhance operational capabilities further.

Education

B.E Computer Science

Cambridge Institute of Technology
KR Puram Bangalore

Skills

  • Hardware and software installation
  • Technical support
  • IT infrastructure & IT Support
  • Firewall,Router & Access point Configuration
  • Windows & MacBook Expert
  • Printer,Video conference setup
  • Jira & Service now ticketing tools
  • Manage engine & Crowdstrike EDR
  • Architecture design
  • Root-cause analysis
  • SnipeIT asset management
  • Zabbix network monitor

Timeline

System Engineer III

Halodoc Technologies LLP
09.2020 - Current

System Administrator

Encora Innovations Labs Pvt Ltd
11.2018 - 09.2020

Network Engineer

STI Infotech Pvt Ltd
05.2018 - 12.2018

Associate System Engineer

HCL Infosystems
08.2015 - 04.2018

B.E Computer Science

Cambridge Institute of Technology

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Murali BV