Murali Damaraju
Hyderabad
Summary
Proven leader in account management with a track record of enhancing customer satisfaction and streamlining processes at Sutherland Global Solutions. Excelled in performance monitoring and team leadership, driving efficiency and fostering a collaborative environment. Skilled in schedule management and mentoring, consistently achieving and surpassing goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Associate- Account Management
Sutherland Global Solutions
Hyderabad
07.2022 - Current
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Analyzed data and created reports for senior management.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
Senior Associate
Wipro
Hyderabad
08.2019 - 12.2021
- Suggested improvements that could be made within existing processes and procedures related to providing excellent customer service.
- Tracked customer issues to report patterns and trends for metrics and report building.
- Updated knowledge base articles related to common technical problems customers face when using our products.
Education
High School Diploma -
Narayana Junior College
Hyderabad10-2014
High School Diploma -
Sri Sai Ram High School
Hyderabad03-2012
Skills
- Performance monitoring
- Schedule management
- Training and mentoring
- Team leadership
Accomplishments
- Promoted as Team Coordinator ( SME )
- Been a leader for more than 2+ years
- Trained the new joiners and been with them throughout the training to production phase
Certification
- Twice Been awarded and RNR as Best TC ( SME ) for the Assigned Queue
Total work Experience journey
- Started working from Aug 9th 2019 from Wipro to till now ( Currently working ), Overall holding an experience of 5+ yrs
- Where as Senior associate in wipro was an SME for more than 1 yr ( not on paper )
- Later in the Current organizations due my excellent performance and score been boarded as team coordinator ( L3 level role ) with in 6 months of being Associate
- Currently working as team coordinator and handling training and Production simultaneously ( Without on paper L3 role )
- My commitment towards work and patience is very high level
Timeline
Senior Associate- Account Management
Sutherland Global Solutions
07.2022 - Current
Senior Associate
Wipro
08.2019 - 12.2021
High School Diploma -
Narayana Junior College
High School Diploma -
Sri Sai Ram High School
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