Summary
Overview
Work History
Education
Skills
Accomplishments
Projects Handled
Personal Information
Timeline
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Murali Gandhi

Murali Gandhi

Financial Services-Business Analyst
Bengaluru

Summary

Seeking a challenging role within a growth-oriented organization where I can contribute my skills in data automation to fortify risk management strategies and optimize operational processes. Committed to delivering scalable and sustainable solutions that empower teams to make informed decisions and mitigate risks effectively.

Overview

12
12
years of professional experience

Work History

Business Analyst

JP Morgan Services India Pvt Ltd
02.2023 - Current
  • Collaborated with the DART (Data Automation and Reporting Team) to design and implement Alteryx automation projects
  • Collaborated with stakeholders to identify opportunities for process improvement and automation, resulting in increased operational efficiency
  • Played a key role in optimizing data extraction, transformation, and loading (ETL) processes, resulting in a significant reduction in manual efforts
  • Implemented data quality checks and error handling mechanisms within Alteryx workflows, ensuring robust and reliable automation solutions
  • Data Extraction, Manipulation, Data Visualization using tools such as Tableau, Alteryx, Qlik view, ICDW working with the DART team to minimize the manual effort providing automated solutions
  • Prepare Daily/Weekly/Monthly KPI’s&KRI’s for CTR Metrics Team
  • Ensure we meet the timeliness, accuracy and completeness of the reporting
  • Working closely with RCO Analytics team & DART team to identify the potential risk & validate the results of the metrics on Daily/Weekly/Monthly & Quarterly basis
  • Forecasting the need of increase/decrease in staff requirement for Capacity planning, BRD reporting & Automation of Metrics using appropriate tools
  • Leading Global PES (Process Enhancement Squad) Committee which mainly focuses on process escalations, queries and procedure changes, reviewing Process SOPs through recertification as well as conducting training to new joiners in all Queue
  • Robotics Process Automation (RPA) is to reduce errors and increase consistency by eliminating manual, repetitive tasks using a non-invasive method
  • Preparing Scorecard, analyzing qualitative and quantitative results by assisting in gap and root cause analysis
  • Report ROBOTICs metric to Change Management team for testing analysis on BOTs STP
  • Delivers training on quality processes to key stakeholders and business partners
  • Escalating project issues and risks appropriately
  • Collects data prepares and reviews reports and performs analyses using spreadsheet and database tools; makes recommendations to management based on findings
  • Monitors the daily bots performance and reports any exceptions found to RPA team promote teamwork to achieve common goals
  • Provide status reporting of team activities against the program plan or schedule
  • Uploading activity on MI aggregations, MIF, commercial deposit report, cash error report which required replicating the data from Excel to CSV format using M14 template
  • People Management: Managing assistance for administering team of 6-members whose primary role is to research and identify fraudulent activities
  • Scheduling team huddles in the absence of supervisors to have a better understanding of team’s Metrics goals, sharing best practices & achieving high quality standards by providing procedural updates
  • Monitoring daily work around allocations through Day end checklist and regular Gemba Walk sessions for UPH revision
  • Managing weekly team meetings & providing feedback on personal development & mentorship
  • Project Management: Part of Testing Team-RCSA Testing and CTR Robotics: Project Name: RCSA Testing (April-2018 to till date) Worked with RCSA Control Team & front lead on testing from CTR operations team as well as control specialist by providing all the evidence required for performing the validations
  • Performed walk through on the controlled ID lined in the process Clarified RCSA team doubts Uploaded Activity-Manual new transactions upload are items that were not ingested by the CTR Application
  • We ensure the CTR gets aggregated by manually working the transactions within 5th day after the transaction takes place
  • These reports include RBO, MI Aggregation, No Conben& MIF
  • Project Name: CTR Robotics (March’2019-till Date) Description: Robotics Process Automation (RPA) is to reduce errors and increase consistency by eliminating manual, repetitive tasks using a non-invasive method
  • Currency transaction reporting phase-II (CTR-II) automates CTR’s with attribute and validation errors for teller transactions
  • CTR’s can be cash-in and cash-out or both types and may range from single to multiple transactions
  • This project was designed to enhance the current Bots working method which will help to increase STP rate to 5% which is from 85% to 90% with approximate FTE save of 10 Prepare ROBOTICs Daily metric to analyze BOTs STP and exceptions & Enrichment rates
  • Assisted performance consultant team to build TSD for robotics process automation Assisted in testing the cases for UAT Validation & created user stories for testing RPA output validation
  • Project Name: CTR UAR project (Aug-Oct2017) Description: We continue to experience relatively low UAR rates – 2017 CTR Audit - auditors uncovered two CTRs that in their judgment should have earned a UAR
  • Identified the need to build the data base & automate the UAR filing using the QTP programmer along with updating the customer information in HALO form
  • Divided the project into Awareness, Workflow and Automation I was an active member for Automation process
  • Finally, Scripts and Scenarios were built to minimize the manual effort in raising the UAR’s Project Name: Remediation Project on Foreign currency (March-June’2017) Description: System capacity was not built to capture the details for foreign currency
  • We had to identify and remediate the incorrect reporting of transactions I have led the activity by assigning and monitoring the amendments made by the specialists
  • Achieved amending 2187 ctrs which were incorrectly reported to Fincen from 2015 -2017
  • ProjectsHandled: Part of Testing Team: Highlights: Involved in testing the new web based application as per new FinCEN guidelines Identifying the defects and discussing with the vendor in fixing them Sending the analysis to the management on the status of the defects identified Retesting the defects once they fixed from the vendor or identifying a workaround for the defects End Result: Able to fix the maximum defects which were high priority and urgent The operations were able to work on the application with less defects in the web based application Transactions were filed to FinCEN with less errors Achievements: Successfully passed the certification exam of “Alteryx Designer Core”, Alteryx Booster, Green belt and SQL server
  • Successfully completed automation (approx.9) projects/workflows and implementation and setting up of various projects in BI tools
  • Engaged in UAT testing for all phases of new releases on Elstar and Wolter Kluwers platform, Designing test cases & assisting in UAT function
  • Participated on 4-remediation projects and 3-risk control projects
  • Active member of Process enhancement squad Committee this team mainly focuses on process escalations, Queries and procedure changes, review SOPS
  • Trained new joiners on MIPLs, CTRsand theUAR reporting and providing an end to end frame work on submitting the UAR’s
  • Received all 5keys awards from my peers and top management for proving the data whenever required on PMR, team huddles and training materials
  • Cross trained on the ATM claims in one day session held by voice claim group and successfully conducted the teach back sessions to our CTR team
  • Experience in conceptualizing and implementing internal controls
  • Active member of Process enhancement squad Committee this team mainly focuses on process escalations, Queries and procedure changes, review SOPS
  • Trained new joiners on the UAR reporting and providing an end to end frame work on submitting the UAR’s
  • Cross trained on the ATM claims in one day session held by voice claim group and successfully conducted the teach back sessions to our CTR team.

Senior Operations Specialist

JP Morgan Services India Pvt Ltd
02.2014 - 02.2023
  • Processed electronic fund transfer disputes and supported staff on debit and credit card maintenance.
  • Conducted surprise cash audits, fraud monitoring, and operations surveillance.
  • Identified workflow improvements and worked with operations team to establish new procedures.
  • Increased sales opportunities by attending industry trade shows and events to gain new customer accounts.

Currency Transaction Reporting Team member

JP Morgan Services India Pvt Ltd
01.2012 - 01.2014

Education

MBA - Master degree of administrative

Kristu Jayanthi College

B.Sc - Bachelor’s Degree in Science

N.N.D.College

Skills

Risk Management and Change Management

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Accomplishments

  • Successfully passed the certification exam of “Alteryx Designer Core”, Alteryx Booster, Green belt and SQL server.
  • Successfully completed automation (approx.9) projects/workflows and implementation and setting up of various projects in BI tools.
  • Engaged in UAT testing for all phases of new releases on Elstar and Wolter Kluwers platform, Designing test cases & assisting in UAT function.
  • Participated on 4-remediation projects and 3-risk control projects.
  • Active member of Process enhancement squad Committee this team mainly focuses on process escalations, Queries and procedure changes, review SOPS.
  • Trained new joiners on MIPLs, CTRsand theUAR reporting and providing an end to end frame work on submitting the UAR’s.
  • Received all 5keys awards from my peers and top management for proving the data whenever required on PMR, team huddles and training materials.
  • Cross trained on the ATM claims in one day session held by voice claim group and successfully conducted the teach back sessions to our CTR team.
  • Experience in conceptualizing and implementing internal controls.
  • Received Potrait Campaign for Q1 2023
  • Received Champion Award for Q2 2018
  • Received Risk and Control Star Award for Q3 2016
  • Received Chase Excellence award for the month of Jul-2013

Projects Handled

  • RCSA Testing, 04/01/18, Present, Worked with RCSA Control Team & front lead on testing from CTR operations team as well as control specialist by providing all the evidence required for performing the validations.
  • CTR Robotics, 03/01/19, Present, Robotics Process Automation (RPA) is to reduce errors and increase consistency by eliminating manual, repetitive tasks using a non-invasive method. Currency transaction reporting phase-II (CTR-II) automates CTR’s with attribute and validation errors for teller transactions. CTR’s can be cash-in and cash-out or both types and may range from single to multiple transactions. This project was designed to enhance the current Bots working method which will help to increase STP rate to 5% which is from 85% to 90% with approximate FTE save of 10.
  • CTR UAR project, 08/01/17, 10/01/17, We continue to experience relatively low UAR rates – 2017 CTR Audit - auditors uncovered two CTRs that in their judgment should have earned a UAR. Identified the need to build the data base & automate the UAR filing using the QTP programmer along with updating the customer information in HALO form. Divided the project into Awareness, Workflow and Automation I was an active member for Automation process. Finally, Scripts and Scenarios were built to minimize the manual effort in raising the UAR’s.
  • Remediation Project on Foreign currency, 03/01/17, 06/01/17, System capacity was not built to capture the details for foreign currency. We had to identify and remediate the incorrect reporting of transactions I have led the activity by assigning and monitoring the amendments made by the specialists. Achieved amending 2187 ctrs which were incorrectly reported to Fincen from 2015 -2017.

Personal Information

  • Father's Name: Pulliah M
  • Date of Birth: 06/01/85

Timeline

Business Analyst

JP Morgan Services India Pvt Ltd
02.2023 - Current

Senior Operations Specialist

JP Morgan Services India Pvt Ltd
02.2014 - 02.2023

Currency Transaction Reporting Team member

JP Morgan Services India Pvt Ltd
01.2012 - 01.2014

MBA - Master degree of administrative

Kristu Jayanthi College

B.Sc - Bachelor’s Degree in Science

N.N.D.College
Murali GandhiFinancial Services-Business Analyst