Murali R
Summary
Account management professional with over 4 years of experience in managing customer portfolios, focusing on renewals and reducing churn. Expertise in post-sale account ownership, renewal forecasting, and CRM operations. Demonstrated success in supporting sales forecasts, identifying expansion opportunities, and maintaining CRM hygiene to align customer outcomes with business objectives.
Overview
5
5
years of professional experience
Work History
Senior Associate Analyst – Renewals Specialist
Tech Mahindra
Bengaluru
03.2026 - Current
- Own end-to-end subscription and contract renewals for enterprise customer portfolio.
- Lead renewal planning to protect revenue retention and avoid late renewals.
- Monitor renewal metrics, customer health, and contract milestones to improve renewal rates and operational efficiency. These responsibilities closely align with Tech Mahindra's renewals-focused analyst roles.
- Directed proactive outreach via email and calls to enhance renewal discussions and drive customer engagement.
- Maintained accurate renewal pipelines, customer records, and forecasting data in Salesforce CRM, ensuring data integrity and effective tracking.
- Identify upsell and cross-sell opportunities and route qualified leads to the appropriate sales teams to support account growth.
- Managed client portfolios, building strong relationships to ensure satisfaction with legal services and support ongoing retention efforts.
- Facilitated client meetings to discuss case progress, strategies, and expected outcomes, ensuring transparency.
- Conducted training sessions for junior associates to teach proper procedures and team policies. in proper procedures, team policies and strategies for success.
Business Development Executive
Mindsbeam Technologies Pvt Ltd (Lystloc)
Chennai
07.2025 - 11.2025
- Identified expansion and upsell opportunities via consultative conversations and product demos.
- Managed post-sale account relationships to drive renewals, enhance engagement, and deliver ongoing value.
- Facilitated renewal cycles through effective pipeline tracking, contract management, account health scoring, and usage analysis.
- Optimised CRM operations to ensure data accuracy, visibility of renewals, and readiness of sales forecasts.
- Developed business plans to establish revenue and growth.
- Managed CRM database, ensuring accurate tracking of sales activities and client communications.
Customer Success Manager (Renewals & Expansion Focus)
Verifitech India Info Pvt Ltd
Chennai
09.2024 - 06.2025
- Managed global customer accounts through onboarding, engagement, renewal, and expansion, ensuring seamless transitions and enhanced satisfaction.
- Collaborated with sales teams on renewal forecasts and account expansion strategies to maximise growth opportunities.
- Monitored usage trends, satisfaction scores, churn risk indicators, and contract timelines to ensure renewal readiness and mitigate churn risk.
- Leveraged CRM ops to track renewals, customer touchpoints, revenue opportunities, and forecast accuracy.
Senior Executive – Customer Success / Sales Support
SANeForce
Chennai
11.2022 - 09.2024
- Managed SaaS customer portfolio to enhance retention, drive renewals, and maximise repeat revenue.
- Liaised between customers, sales, and internal teams to decrease churn and facilitate seamless renewals.
- Coordinated demos, supported proposal development, updated pipeline, and followed up on renewals to streamline sales operations.
Client Services Executive
Info Search Pvt Ltd
Chennai
11.2021 - 11.2022
- Managed international client accounts, ensuring SLA adherence and fostering relationship continuity.
- Enhanced client retention by promptly resolving issues and maintaining consistent communication.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
Education
Diploma in Mining Engineering -
Vijalakshmi Polytechnic
K.G.F, India01-2017
Higher Secondary Education -
BEML Higher Secondary School
K.G.F, India01-2012
Skills
- Renewals Management
- Churn Reduction
- Upsell & Expansion
- Account Management & Retention
- Customer Health Monitoring
- Pipeline Management
- Sales Forecasting
- CRM operations
- Contract tracking
- Process reporting
- Customer Lifecycle Management
- Pipeline management
- Customer relationship management
- Contract negotiation
- Revenue forecasting
- Cross-functional collaboration
Linked In
https://www.linkedin.com/in/murali-r-11a040166
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Telugu
Proficient
C2
Tamil
Proficient
C2
Kannada
Proficient
C2
Timeline
Senior Associate Analyst – Renewals Specialist
Tech Mahindra
03.2026 - Current
Business Development Executive
Mindsbeam Technologies Pvt Ltd (Lystloc)
07.2025 - 11.2025
Customer Success Manager (Renewals & Expansion Focus)
Verifitech India Info Pvt Ltd
09.2024 - 06.2025
Senior Executive – Customer Success / Sales Support
SANeForce
11.2022 - 09.2024
Client Services Executive
Info Search Pvt Ltd
11.2021 - 11.2022
Diploma in Mining Engineering -
Vijalakshmi Polytechnic
Higher Secondary Education -
BEML Higher Secondary School