MURALI RAMAMURTHY

• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Managing a team of 40 people at various levels
• Key role in increasing the efficiency in Cash application and order release.
• Successfully transitioned O2C, P2P, Mortgage loans process from various countries and stabilizing the process.
• Automation of month end reports and auto uploads
• Monitoring and evaluating active accounts to reduce or prevent bad debt losses.
• Continually evaluate the effectiveness of operational procedures and controls to maximize departmental productivity and minimize errors made by staff.
• Identifying and mitigating against risk issues. Working with a production and negotiating disputes to resolve.
• Responsible for the Vendor SLA’s are met by the team for processing of PO/ NON PO /Freight Invoices
• Ensures compliance with AP & AR internal controls, policies and procedures

Growth Path:
Supervisor Feb 2015 – Jan 2019
Associate Manager Feb 2019 – Dec 2023
Operation Manager Jan 2024 – Till Date

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Managing a team of 10 people – Executives and Junior level officer
• Working on achieving the accuracy in Bank Recon for R&R Functions
• Key role in increasing Auto upload % globally by coordinating with SAP Development team
• Supervising team of people that is responsible for daily Bank recons for respective entities
• Overseeing month BRS for 250+ Bank accounts for Wipro entities
• Checking and rectification of the Auto upload errors

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Conducted regular reviews of operations and identified areas for improvement.
• Developed effective improvement plans in alignment with goals and specifications.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Generated reports detailing findings and recommendations.
• Efficiently set up the Cash Applications process in Bangalore from NY and Asian regions
• Significant role in the Banking Consolidation project of Thomson Reuters & merger of AR books of Thomson and Reuters
• Actively involved in the merger of the AR books of the legacy entities to SAP - Worked as the Member of the Project team responsible for AR system changes and working with the Global Process Owners to evaluate changes in the systems

• Monitored and reported on process performance to verify compliance with established standards.
• Prioritized initiatives to increase success rates of strategic projects.
• Cultivated positive relationships with customer to deliver timely activities

• Met month-end reporting objectives and deadlines.
• Performed reconciliations to drive accuracy and validity of financial information.
• Processed Vendor invoices

Part of billing team