Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

MURALI S

Chennai

Summary

Dynamic Branch Operations Manager with extensive experience at Yes Bank Ltd, excelling in operations management and compliance training. Proven track record in enhancing customer satisfaction and optimizing workflow efficiency. Skilled in cash handling and relationship management, consistently achieving targets while fostering team collaboration and performance monitoring.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Branch Operations Manager

Yes Bank Ltd
Parry's,Chennai
02.2025 - Current
  • Managed daily branch operations to ensure smooth functioning of services.
  • Assisted in training staff on compliance and operational procedures.
  • Coordinated customer service initiatives to enhance client satisfaction.
  • Implemented branch policies to maintain high operational standards.
  • Monitored cash handling and transaction processes for accuracy.
  • Supported management in conducting audits and risk assessments.
  • Collaborated with cross-functional teams to optimize workflow efficiency.
  • Resolved customer complaints in a timely manner.
  • Reviewed customer account information for accuracy and completeness.
  • Managed inventory levels of cash, supplies, and other resources.
  • Supervised daily activities of tellers, loan officers, and other personnel.
  • Monitored staff performance and provided feedback.
  • Performed routine audits of branch operations to identify areas for improvement.
  • Prepared monthly reports on branch performance metrics.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Senior Personal Banker

Yes Bank Ltd
Parry's,Chennai
09.2021 - 01.2025
  • Maintained customer relationships through regular follow-ups and consultations.
  • Taking care of overall branch operations parameters.
  • Maintaining HNI clients' portfolios, building strong relationships, and achieving our monthly targets.

Relationship Officer

Kotak Mahindra Bank Ltd
Parry's ,Chennai
11.2020 - 08.2021
  • Built strong client relationships through regular communication and follow-ups.
  • Educated clients on financial products to enhance their banking experience and achieve monthly targets.
  • Conducted market research to identify potential client needs and trends.

Privilege Banker

ICICI BANK LTD
Ashok Nagar,Chennai
07.2019 - 09.2020
  • Assisted clients in identifying appropriate banking solutions and services.
  • Responded to client inquiries and resolved issues efficiently and professionally.
  • Supported cross-selling efforts by identifying opportunities for additional services.

Sales Officer

ICICI BANK LTD
Ashok Nagar
03.2016 - 07.2019
  • Sourcing high-value current accounts, savings accounts, and NRI accounts.
  • Bringing maximum value to the respective accounts.
  • Identifying new business market places and cross-selling banking products.

Education

Bachelor of Engineering - Mechanical Engineering

Sona College of Technology
Salem
05-2014

Skills

  • Operations management
  • Compliance training
  • Customer service
  • Risk assessment
  • Cash handling
  • Relationship management
  • Performance monitoring
  • Sales management

Accomplishments

  • My past four years performance descriptor exceeded the expectations.

Certification

  • IRDAI Certified

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1

Timeline

Branch Operations Manager

Yes Bank Ltd
02.2025 - Current

Senior Personal Banker

Yes Bank Ltd
09.2021 - 01.2025

Relationship Officer

Kotak Mahindra Bank Ltd
11.2020 - 08.2021

Privilege Banker

ICICI BANK LTD
07.2019 - 09.2020

Sales Officer

ICICI BANK LTD
03.2016 - 07.2019

Bachelor of Engineering - Mechanical Engineering

Sona College of Technology

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MURALI S