Murali Suresh
Project Engineer
Bengaluru,Karnataka
Work Preference
Summary
Results-driven Engineering Support and Project Management professional with 7+ years of experience in PCB/PCBA manufacturing, customer coordination, DFM/DFA operations, and cross-functional project execution across OEM, Automotive, Aerospace, Medical, and EMS industries. Proven expertise in managing prototype and quick-turn PCBA programs, customer escalations, ECO/ECN processes, and manufacturing issue resolution. Skilled in stakeholder management, RFQ coordination, KPI tracking, workflow optimization, and driving on-time delivery through strong collaboration with Engineering, CAM, Manufacturing, Quality, and Sales teams.
Overview
10
10
years of professional experience
Work History
Project Engineer / Engineering Support Lead
Sierra Circuits India Pvt. Ltd.
Bengaluru
06.2018 - Current
- Monitor DFM/DFA portals and initiate immediate customer communication for manufacturability and assembly-related issues.
- Manage customer follow-ups through portal updates, phone calls, and email escalations to ensure timely issue resolution and project continuity.
- Coordinate with DFM, DFA, CAM, Manufacturing, Quality, and Sales teams to resolve engineering issues within committed turnaround times.
- Track and manage job hold statuses, proactively identifying delays caused by customer responses, engineering clarifications, and operational dependencies.
- Support RFQ-stage activities by handling 40–50 IST/SPX customer responses daily for prototype and quick-turn PCB/PCBA orders.
- Escalate unresolved customer issues to Account Managers and stakeholders when project timelines exceed SLA targets.
- Organize technical review discussions and Zoom meetings with customers and internal experts to accelerate issue closure.
- Communicate pricing revisions, SORF updates, and engineering impacts to Sales teams to maintain transparency and alignment.
- Support prototype and low-volume PCBA programs through DFM/DFA coordination, ECO/ECN management, and engineering support activities.
- Monitor project health metrics including issue aging, yield concerns, customer response timelines, and schedule risks.
- Key Project – PM Dashboard for Quick-Turn PCB Orders
- Led development of a real-time dashboard for monitoring quick-turn PCB orders and engineering workflows.
- Designed workflows for order tracking, DFM/CAM validation, SLA monitoring, and engineering issue escalation.
- Integrated ERP and PLM systems to synchronize project data and design files automatically.
- Implemented KPI dashboards for turnaround time, rework tracking, and engineer utilization.
- Improved operational visibility and reduced turnaround bottlenecks by 40%.
Software Testing Engineer
HCL Technologies Ltd.
Bengaluru
08.2016 - 11.2017
- Performed functional, regression, and compatibility testing to validate application quality.
- Reported and tracked defects using Jira, improving issue resolution timelines.
- Collaborated with developers and stakeholders to enhance application stability and user experience.
Purchase Executive
Schneider Electric ITBU
Bengaluru
02.2016 - 08.2016
- Processed purchase requests and coordinated supplier communications to ensure material availability.
- Negotiated with vendors to achieve cost savings while maintaining quality and compliance standards.
Education
Bachelor of Engineering - Electronics & Communication
T John Institute of Technology
01.2014
PUC - Science Stream
Department of Pre-University
01.2009
Skills
- MS Project
- Jira
- ERP Systems
- Procim Database
- Power BI
- DFM/DFA
- ECO/ECN
- RCCA
- Failure Analysis
- Basic SQL
- Dashboard Reporting
- KPI Tracking
- Leadership
- Communication
- Stakeholder Management
- Problem Solving
Languages
English
Kannada
Hindi
Telugu
Tamil
Professional Highlights
- Managed 40–50 IST/SPX customer interactions daily during RFQ and engineering review stages for prototype and quick-turn PCB/PCBA orders.
- Improved on-time delivery performance by 40% through proactive issue tracking, workflow optimization, and dashboard-driven visibility.
- Reduced engineering support cycle times by 15% through streamlined coordination between DFM, DFA, CAM, Manufacturing, and Sales teams.
- Streamlined ECO/ECN processes, reducing approval turnaround time by 25% and improving traceability.
- Maintained strong customer communication processes with an average call response success rate of approximately 60%.
Timeline
Project Engineer / Engineering Support Lead
Sierra Circuits India Pvt. Ltd.
06.2018 - Current
Software Testing Engineer
HCL Technologies Ltd.
08.2016 - 11.2017
Purchase Executive
Schneider Electric ITBU
02.2016 - 08.2016
Bachelor of Engineering - Electronics & Communication
T John Institute of Technology
PUC - Science Stream
Department of Pre-University