Muralidhar Lekharaju

• Ensured compliance with industry regulations through diligent oversight of daily operations and thorough documentation practices.
• Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
• Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
• Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
• Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
• Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
• Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
• Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
• Mentored employees and offered constructive feedback for performance improvement.
• Handling a team of 60 members

• Provided strong leadership to enhance team productivity and morale.
• Mentored junior staff members for skill development and career progression within the organization.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• CCGO : Centralized CTS Clearing Grid Operations
• Ensure timely presentation of all Outward Instruments
• Ensure timely submission of Inward Returns
• Outward upload to Finacle, Release and early regularization of funds.
• Inward Zone Processing in Finacle.
• Co-ordination with Branches / Banks / NPCI / RBI
• Reconciliation of Outward Presentation.
• Daily / Monthly MIS - Updating and publishing to Management.
• Saved ( Crores of Rupees ) by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems.
• Better Man-Power Management
• Process Analysis and simplification

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Effectively handled around 1000 ATM's in Chennai Circle.
• Daily analysis of Cash-Requirement per ATM and indenting to Currency Chest.
• Co-ordination with Cash Replenishment agencies.
• Monthly surprise cash-audit at ATM's.
• Co-ordination with Security and Care-taking agencies for better upkeep of all ATM's.
• ATM wise transaction reconciliation .
• Daily / Monthly MIS updation and publishing to Management.

• Enhanced customer satisfaction levels by addressing operational issues proactively and resolving customer complaints promptly.

Retail Asset Operations Group

Scrutinizing of Loan Documents

Disbursement of Loans and Payments.

Updating of Loan details in Finnone application.

Co-ordination with Credit / Sales team.

Timely publishing of MIS to management.