BAAN ERP
MURALIDHARAN B R
Procurement Analyst
Chennai
Summary
Dynamic individual with hands-on experience in procurement activities and a talent for navigating challenges. Strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Procurement Analyst
Flex
04.2022 - Current
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Streamlined procurement processes for increased efficiency and reduced order lead times.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Researched and identified new suppliers and vendors.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Customer Care Executive
Sapphire Foods India PVT LTD
06.2018 - 03.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
Education
Bachelor Of Computer Applications - Computer Science
Dr. M.G.R. UNIVERSITY
Chennai03.2021
Skills
Overseeing deliveries
Inventory restocking
Teamwork and Collaboration
Good Telephone Etiquette
Shipment coordinating
Flexible and Adaptable
ERP and supply chain software
Software
RAPID RESPONSE
Microsoft office
Zoom
Timeline
Procurement Analyst
Flex
04.2022 - Current
Customer Care Executive
Sapphire Foods India PVT LTD
06.2018 - 03.2022
Bachelor Of Computer Applications - Computer Science
Dr. M.G.R. UNIVERSITY