BAAN ERP
MURALIDHARAN B R
Procurement Analyst
Chennai
Summary
Dynamic individual with hands-on experience in procurement activities and a talent for navigating challenges. Strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Procurement Analyst
Flex
04.2022 - Current
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Streamlined procurement processes for increased efficiency and reduced order lead times.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Researched and identified new suppliers and vendors.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Customer Care Executive
Sapphire Foods India PVT LTD
06.2018 - 03.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
Education
Bachelor Of Computer Applications - Computer Science
Dr. M.G.R. UNIVERSITY
Chennai03.2021
Skills
Overseeing deliveries
Software
RAPID RESPONSE
Microsoft office
Zoom
Timeline
Procurement Analyst
Flex
04.2022 - Current
Customer Care Executive
Sapphire Foods India PVT LTD
06.2018 - 03.2022
Bachelor Of Computer Applications - Computer Science
Dr. M.G.R. UNIVERSITY
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