Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Technical Skills
Timeline
Generic

Muralidharan N C

Chennai

Summary

Results-driven Assistant Vice President known for outstanding productivity and efficiency in task completion. Possess strategic planning, risk management, and team leadership as specialized skills. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and team synergy. Committed to leveraging these abilities for organizational growth and success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Vice President

Yes Bank Limited
Chennai
05.2022 - Current
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with regulatory requirements and industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Conducted performance reviews for team members.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Monitored staff performance and addressed issues.
  • Led a team of 8 employees, ensuring high productivity and excellent customer service.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Manager

Standard Chartered Bank
Chennai
05.2019 - 04.2022
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Ensured compliance with industry regulations and company policies.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Established processes to ensure efficient workflow throughout the organization.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Monitored staff performance and addressed issues.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Managed risk by developing and implementing effective risk management strategies.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Produced thorough, accurate and timely reports of project activities.

Manager

Kotak Mahindra Bank
Chennai
11.2018 - 05.2019
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Ensured compliance with industry regulations and company policies.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Ensured compliance with regulatory requirements and industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Established processes to ensure efficient workflow throughout the organization.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Developed and implemented strategic plans to achieve company objectives.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Assistant Manager

Standard Chartered Bank
Chennai
04.2010 - 10.2018
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Proposed or approved modifications to project plans.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Education

Bachelor of Arts - Computer And Information Sciences

SRM Arts & Science College
Chennai
05-2009

High School Diploma -

Rosily Matriculation Hr Secondary School
Chennai
03-2006

High School Diploma -

SCS Matriculation Higher Secondary School
Chennai
04-2004

Skills

  • Process improvement
  • Employee training
  • Performance evaluation
  • Regulatory compliance
  • Team leadership
  • Operational efficiency
  • Workflow optimization
  • Coaching and mentoring
  • Meeting facilitation
  • Risk management
  • Strategic planning
  • Customer service
  • Operations management
  • Staff management
  • Effective relationship building

Certification

  • CSDG Certified

Accomplishments

● ‘New Entrant Award’ for excelling as a trainee in the start of my career and for extending my support to the team mates for completing the control activities, a self-starter and adjudged a good hand to be given complex activities which needs to be completed without follow up, for being a fast leaner in adapting to the requirement of the team with ease.

● ‘Value Champ Award’ for experience in the team as the desk I worked by nature is very demanding and equally sensitive as it involves a direct impact with the customer and continuing low error rate with the level of concentration required for processing a bank guarantee. My processing speed was also recognized that is worthy to mention as proportionate to the appreciation mails from Relationship Managers. Handling different markets with overlapping SLA’s with ease and a well-known face in the front office for quick resolution of their queries.

● ‘Icon Award’ for excellence on monthly basis (3 times) for the quality output obtained from my side and handling the product with high productivity and minimal errors. UAE being a challenging market and the number of complex transactions always at a higher level, I was awarded for performing consistently without any rejections and SLA misses.

● Adjudged as a ‘Critical Resource’ for the team for meeting the expectations and also exceeding the expectations of my superior as well as the customers. A great team player and whenever the situation called for assistance, for going an extra mile and proving to be a dependable asset of the team and living to be a trustworthy team player.

● Participated in initiatives organized for blind people ‘Seeing is Believing’, and decided to donate my eyes after my life.

● Volunteered for ‘Go-Green’ programs for the environment and ensure that I do not contribute for global warming here.

● Part of the ‘Cricket’ team playing for the company, which refreshes both mentally and physically and an energy boost.

● 'Icon Award' for excellence on meeting client expectations and country expectations for the quality output obtained from my side on handling transactions and meeting their requirements.

● Successful Implementation of NESL E-BG Process End to End.

● Automation of Invocation Process.

Languages

Tamil
First Language
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1

Technical Skills

  • Guarantee's
  • Invocation
  • Text vetting
  • URDG
  • Inward/Outward bank guarantee
  • Swift & Nostro Payment

Timeline

Assistant Vice President

Yes Bank Limited
05.2022 - Current

Manager

Standard Chartered Bank
05.2019 - 04.2022

Manager

Kotak Mahindra Bank
11.2018 - 05.2019

Assistant Manager

Standard Chartered Bank
04.2010 - 10.2018

Bachelor of Arts - Computer And Information Sciences

SRM Arts & Science College

High School Diploma -

Rosily Matriculation Hr Secondary School

High School Diploma -

SCS Matriculation Higher Secondary School

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Muralidharan N C