Muralidharan R
IT Administrator
Chennai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Director of IT Operations and Sourcing
Dishak Technologies Pvt Ltd
Bangalore
06.2023 - Current
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth
- Improved operational efficiency by streamlining processes and implementing innovative solutions
- Defined, implemented, and revised operational policies and guidelines
- Monitored office workflow and administrative processes to keep operations running smoothly
IT Admin Executive
KBX Digital Pvt Ltd
Chennai
11.2021 - 05.2023
- Taking care of IT Infrastructure, AWS Cloud & Google Workspace Administration.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication
- Supported executive decision-making by preparing detailed reports on various business metrics and trends
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses
System Administrator
eShakti.Com Pvt Ltd
Chennai
11.2010 - 11.2021
- Taking care of installations, technical support hardware & networking, infrastructure planning/maintenance, maintaining server/system/workstation/laptop & responding to service outages.
- Established network specifications and analyzed workflow, access, information and security requirements
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy
- Collaborated with key stakeholders across multiple departments to assess operational needs and develop tailored solutions that met organizational objectives
Senior Technical Support
Ganesh Systems & Solutions
Chennai
08.2001 - 10.2010
- Coordinating with clients to troubleshoot issues with servers, desktops, and laptops.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
- Maximized use of hardware and software by training users and interpreting instructions
- Optimized network infrastructure by conducting thorough analysis, identifying bottlenecks, and implementing targeted improvements
- Reduced average ticket resolution time by implementing knowledge-sharing initiatives among team members
- Improved customer satisfaction by promptly addressing technical issues and providing effective solutions
- Contributed to the continuous improvement of the technical support team by regularly sharing best practices, lessons learned, and constructive feedback with peers
Education
B.A English Literature -
Dr. C.V. Raman University
Bilaspur 01.2015 - 12.2017
Skills
IT System & Network Administration
undefinedCertification
AWS Certified Cloud Practitioner, WBCN4K8JM1111HWE, https://aws.amazon.com/verification, 02/26/22, 02/26/25
Personal Information
- Passport Number: W8493570
- Father's Name: E. Ravindran (Late)
- Date of Birth: 08/10/82
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Technical Certifications
- CCNA (Cisco Certified Network Associate)- Scored 80% in HCL (Career Development Centre)
- CISE (Certified Information Security Expert) - INNOBUZZ
- RHCSA & RHCE (SYSADMIN ACADEMY)
- CCSA Check Point Firewall (P2G Tech)
Disclaimer
I hereby affirm that all the details furnished above are true to the best of my knowledge and understanding.
Timeline
Director of IT Operations and Sourcing
Dishak Technologies Pvt Ltd
06.2023 - Current
IT Admin Executive
KBX Digital Pvt Ltd
11.2021 - 05.2023
B.A English Literature -
Dr. C.V. Raman University
01.2015 - 12.2017
System Administrator
eShakti.Com Pvt Ltd
11.2010 - 11.2021
Senior Technical Support
Ganesh Systems & Solutions
08.2001 - 10.2010
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