Work Preference
Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic
Muralidharan R

Muralidharan R

Benefits Operation Manager
Chengalpattu ,TN

Work Preference

Desired Job Title

Benefits Operations Manager for a U.S Client in Health & Welfare DomainSr. Service Delivery Partner, Operation

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Chengalpattu , TN, INChennai, TNKanchipuram, TN
Open to relocation: Yes

Salary Range

1400000/yr - 1800000/yr

Important To Me

Career advancementWork-life balance

Summary

Driven by a passion for continuous learning and professional growth. Seeking opportunities in a dynamic and creative environment that fosters innovation. Eager to leverage skills and experience to contribute meaningfully to organizational success while embracing new challenges. Committed to staying ahead of industry trends and enhancing expertise to support institutional development. A proactive approach ensures adaptability and a strong desire to make a positive impact within the team.

Overview

2
2
Language
15
15
years of professional experience

Work History

Benefits Operations Manager for a U.S Client in Health & Welfare Domain

Wipro HR Services Indian Pvt Ltd
Chennai
11.2012 - Current
  • Manage team of 6, work closely with Managers of Payroll Team and HRIS Team on day-to-day tasks
  • Provide day-to-day support to North America Client Managers on C&B policies and processes
  • Development and management of an effective and efficient Cluster Centre of Expertise for compensation and benefits
  • Ability to engage with internal partners regularly to ensure service expectations are met.
  • Identify red flags and escalate serious client issues to Managers in cases of non-compliance and untimely resolution
  • Maintain and develop close working relationships with other teams and HR
  • Work closely with Benefits Analyst to manage and maintain all benefit configuration, reporting, workflow, and vendor file feeds in Workday
  • Provides dedicated leadership to all aspects related to vendor management, selection, performance assessment and utilization
  • Provides day to day oversight of direct reports and external service providers with a continuous improvement mindset
  • Monitor compliance with service agreements to avoid legal challenges
  • Coach, mentor, and manage daily work of Benefits Administrator and Assistant
  • Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs
  • Manage the strategic design and development of Health and Welfare programs such as Life, AD&D and Absence Management programs
  • Manage operation of all benefits including medical, dental, life, flex-spending, employee assistance, and retirement plans
  • Evaluates processes on a regular basis and develops, implements and recommends policies and procedures designed to improve processes within the department
  • Responsible for the management update of key metrics to optimize resource usage and identify improvements
  • Benefits Operations Manager for a U.S Client in Health & Welfare Domain - From 02/2020 to Present
  • Delivery Analyst - From 09/2016 to 02/2020
  • Administer and communicate the company’s benefits program plan options, features and enrollment requirements. Assist employees with benefit inquiries.

Sr. Service Delivery Partner, Operation

Neeyamo HRO
Perungudi Chennai
12.2010 - 09.2012
  • As a Support Team process and complete the online applications for US Client in background verification process within turn-around-time.
  • Contact the clients or applicants to obtain the missing information through emails and respond to their emails or request as well.
  • Performs quality checks on services performed by internal team members to ensure client specific guidelines have been met and the results are accurate and clear.
  • Assist with production queues as needed.

Education

B.Sc - computer science

Vel’s College of science
pallavaram
01.2010

HSC - undefined

Chennai corporation Boys Hr sec school
Saidapet
01.2007

SSLC - undefined

Chennai corporation Boys Hr sec school
Saidapet
01.2005

Skills

Detailed-oriented, good follow-through skills and good project management skills with ability to manage multiple projects simultaneously

Ability to handle highly sensitive confidential employee information with discretion and good judgment

Strong team philosophy; ability to work positively, collaboratively and professionally within a team and across the organization

Ability to maintain focus and keep a strong eye on the details in an ambiguous and rapidly changing environment

Extremely organized and detail oriented, expert knowledge of Windows, Microsoft Office software, Microsoft Outlook email, scheduling, and task manager

Ability to better manage situations and face all challenges in life with positive attitude

Good team player and Quick learner and Good presentation skill and creativity

Honest, Sincere and Hard Worker with a high level of Integrity

Manages the team

working experience Confluence

working experience in Jira tool

Working experience MS office

Disclaimer

I hereby declare that the above furnished information is true and correct to the best of my knowledge and belief.

Place: Chennai

Date:___________

Sign:____________

(R. Muralidharan)

Timeline

Benefits Operations Manager for a U.S Client in Health & Welfare Domain

Wipro HR Services Indian Pvt Ltd
11.2012 - Current

Sr. Service Delivery Partner, Operation

Neeyamo HRO
12.2010 - 09.2012

SSLC - undefined

Chennai corporation Boys Hr sec school

HSC - undefined

Chennai corporation Boys Hr sec school

B.Sc - computer science

Vel’s College of science
Muralidharan RBenefits Operation Manager