Murali karthik Dawat
Hyderabad ,Indian
Summary
Dynamic professional with a robust skill set in team building, performance evaluation, and operational efficiency. Demonstrates expertise in crisis management and communication strategies, ensuring seamless service delivery and effective stakeholder engagement. Proven track record in process improvement and vendor negotiation, complemented by strong leadership abilities and exceptional problem-solving skills. Committed to employee development and responsive action under pressure, with a focus on enhancing organisational performance through strategic decision-making. Career goals include advancing operational excellence and fostering innovative solutions within the industry.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Senior Officer base maintenance production engine
Gmr aerotechnic
Hyderabad
03.2025 - I currently work here
- Coordinated with cross-functional teams to streamline operations, enhancing productivity and operational excellence.
- Developed and executed effective communication strategies, ensuring clear and consistent messaging across all organisational levels.
- Collected, collated and evaluated quantities of information to produce actionable reports.
- Directed the enhancement of internal processes and systems, resulting in improved efficiency and service delivery standards.
- Facilitated high-level meetings, effectively communicating strategic objectives and rallying team members towards common goals.
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
- Championed employee development initiatives, significantly improving team performance and morale through targeted training programmes.
- Administered performance evaluation systems, setting clear benchmarks and providing constructive feedback to drive individual and team growth.
- Conducted employee evaluations and reviews to identify and recommend areas for improvement.
Freelancer
Self
Hyderabad
01.2023 - 01.2025
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
Event organizer freelance
Indeed flex
Cardiff, Uk
05.2021 - 12.2022
- Negotiated costs with suppliers to maximise event budget.
- Managed event operations, including problem-solving, welcoming guests, directing event set-up and organising vendors.
- Planned all event aspects, including venue, seating, dining and guest list.
- Managed registration processes, ensuring a smooth and efficient experience for attendees from start to finish.
- Attended events to ensure all operations, processes and activities ran smoothly, rectifying issues as they occurred without difficulty.
- Managed small and large scale events, conferences and seminars.
- Coordinated decorations and accessories for parties, weddings and media events.
- Planned and designed schedules for events, including entertainment, activities, meals and other aspects based on client requests.
- Marketed conferences and events strategically to maximise attendance.
- Oversaw the dismantling and clear-up of event venues, ensuring spaces were left in pristine condition and adhering to sustainability practices.
- Managed all logistical aspects of events, from venue selection to transportation arrangements, ensuring smooth operations.
- Inspected facilities ahead of conferences to maintain quality standards.
- Communicated with clients to determine their needs, budget and event vision.
- Designed and produced event collateral, including brochures, banners, and digital assets, maintaining brand consistency across all materials.
- Managed on-site event staff and volunteers, providing training and guidance to ensure high levels of service and operational efficiency.
- Negotiated contracts with venues, caterers, and suppliers, securing favourable terms and cost savings without compromising quality.
- Planned and organised invites and participant registration.
- Conducted post-event evaluations, gathering feedback from participants and stakeholders to inform future event improvements and strategies.
- Completed evaluations and reported outcomes to improve future event planning.
- Managed registration processes, including ticket sales, attendee tracking, and on-site registration, streamlining entry procedures for participants.
- Organised catering, venues and AV requirements for conferences.
- Coordinated transportation and accommodation arrangements for guests and VIPs, ensuring a smooth and enjoyable event participation.
- Consulted with clients to determine event requirements and assess package options.
Senior Executive Officer
Interglobe aviation
Hyderabad
01.2015 - 01.2021
- Monitored operational performance to ensure processes aligned with targets and met forecasted outcomes
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Supervised executive-level support staff and monitored workflow to maintain competence and productivity, meeting goals and objectives.
- Tracked organizational performance against objectives and revamped strategies to better meet targets.
- Facilitated training programmes to upskill staff, elevating team competencies and supporting career progression.
- Selected and mentored senior staff, creating successful leadership team.
- Established company targets based on previous performance and predicted forecasts.
- Established and monitored KPIs to gather insight and gauge progress, maintaining understanding of business operations.
- Oversaw planning sessions and team-building events to motivate employees to work well together in obtaining goals, establishing rapport and trust.
- Streamlined internal processes through the implementation of efficient systems and procedures, reducing waste and enhancing productivity.
- Pioneered customer service excellence initiatives, boosting client satisfaction and loyalty.
- Kept organisation in compliance with regulations and internal requirements.
- Managed crisis situations, formulating response strategies to mitigate risks and protect the brand.
- Oversaw and recorded stages of operations from initial concept to execution, managing lifecycle of organisation to align with objectives.
Education
Bachelor of Science - Aeronautical engineer
Sri indu college of engineering and technology
Hyderabad 07.2010 - 06.2014
HSC - MPC
Narayana junior college
Hyderabad 06.2008 - 03.2010
10th -
Vsk memorial high school
Hyderabad 06.2007 - 03.2008
Skills
- Team building
- Performance evaluation
- Operational efficiency
- Process improvement
- Crisis management
- Communication strategies
- Data analysis
- Employee development
- Service delivery
- Vendor negotiation
- Problem resolution
- Stakeholder engagement
- Project coordination
- Strong communicator
- Teamwork
- Responsive action
- Working under sustained pressure
- Exceptional problem solver
- Decision making under pressure
- Multitasking mastery
- Intelligence reports
- Service commitment
- Verbal communication
- Empathy and compassion
- Effective negotiation
- Audit procedures
- Risk assessment methodologies
- Report-writing
- Evidence handling
- Patience and tolerance
- Supply chain management
- Engaging leadership style
- Efficiency auditing
- Performance monitoring
- Natural leader
Languages
English
Advanced
C1
Telugu
Proficient
C2
Hindi
Proficient
C2
Kannada
Beginner
A1
Interests
Listen to music
Traveling
Cleaning
Timeline
Senior Officer base maintenance production engine
Gmr aerotechnic
03.2025 - I currently work here
Freelancer
Self
01.2023 - 01.2025
Event organizer freelance
Indeed flex
05.2021 - 12.2022
Senior Executive Officer
Interglobe aviation
01.2015 - 01.2021
Bachelor of Science - Aeronautical engineer
Sri indu college of engineering and technology
07.2010 - 06.2014
HSC - MPC
Narayana junior college
06.2008 - 03.2010
10th -
Vsk memorial high school
06.2007 - 03.2008