Murali Krishnan P
Chennai
Summary
Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Successful provider of financial services with 20+ years of comprehensive experience.
Dedicated and energetic professional experience in Corporate banking(Payments & CMS), Retail banking operations, Inward/Outward Clearing, Swift payments, Payment Investigations & Reconciliation and stakeholder Management focusing in delivering to customer
Domains Experience - Payments & Cash Management, SWIFT, GPP, Compliance & OFAC, RTGS & NEFT, Clearing systems.
Extensive experience in providing E2E solutions in Cash Management application payment systems. Understanding of Change Delivery Business Transformation Frameworks. Involved in pre-migration and post migration projects - Data migration project. Coordinated with management in understanding different process plan and business process.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
EXPLEO solutions Ltd
Chennai
06.2023 - Current
- Developed process maps and data flow diagrams to identify business processes, gaps and opportunities for improvement.
- Analyzed customer feedback and internal performance metrics to develop insights into the effectiveness of existing systems and procedures.
- Designed test plans, conducted user acceptance testing and monitored system performance post-implementation.
- Identified areas where automation could improve efficiency in business operations.
- Conducted stakeholder interviews to gain an understanding of current pain points and requirements.
- Provided training on new tools and software implementations to ensure successful adoption across the organization.
- Collaborated with IT teams to design solutions that met both business needs and technical constraints.
- Worked closely with project managers, developers, designers, product owners, QA testers and other stakeholders throughout the entire SDLC cycle from concept through delivery.
- Monitored progress against timeline deliverables by providing regular status updates to key stakeholders.
- Led workshops with senior management teams to define project objectives, scope and success criteria.
- Managed vendor relationships while ensuring compliance with contractual agreements.
- Communicated effectively between business units and IT departments in order to resolve any conflicts or misunderstandings.
- Evaluated existing systems and identified opportunities for improvement such as cost savings or increased productivity gains.
- Collaborated with stakeholders to define features, integrations and partnerships.
Assistant Vice President
Barclays Global Services Ltd
Chennai
06.2022 - 06.2023
- Analyzed current processes, procedures, and systems to identify areas of improvement.
- Developed and implemented transformation strategies to improve organizational efficiency and effectiveness.
- Conducted stakeholder interviews to understand business needs and objectives.
- Communicated project status updates regularly to stakeholders at all levels of the organization.
- Collaborated with key stakeholders to resolve issues that could impede successful completion of projects.
- Recommended innovative solutions based on best practices in order to streamline operations and reduce costs while maintaining a high level of customer service.
- Implemented tracking mechanisms for monitoring performance metrics associated with transformation efforts.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Manager
Royal Bank Of Scotland (Natwest Group)
Chennai
09.2013 - 06.2022
- Developed and implemented business process improvement strategies to enhance operational efficiency.
- Conducted in-depth analysis of existing processes, identified areas for improvement, and developed plans to optimize operations.
- Managed cross-functional teams to ensure successful execution of transformation initiatives across the organization.
- Collaborated with stakeholders to identify opportunities for cost savings through improved process efficiencies.
- Facilitated workshops with internal stakeholders to gain an understanding of their needs and develop innovative solutions that meet those needs.
- Coordinated activities between different departments and teams involved in transformation projects.
- Ensured compliance with company policies and procedures during all stages of transformation initiatives.
- Maintained close relationships with external partners and vendors related to ongoing transformations.
- Communicated regularly with senior management regarding progress updates on transformation efforts.
- Identified opportunities for new product and features, while supporting business case to secure resources for opportunities.
- Resolved customer inquiries and complaints requiring management-level escalation.
Deputy Manager
IndusInd Bank Ltd
Chennai
11.2010 - 08.2013
- Successfully implemented new clearing migration in Chennai CTS (Cheque truncated system - Image based clearing) as per RBI regulation.
- Successfully implemented CTS clearing in Tamil Nadu, Karnataka, Hyderabad, Pondicherry, Chandigarh, and West Bengal.
- Coordinating and making sure with the clearing teams in all the states for Scanning of cheques, processing of the cheques within cut-off time
- Successfully migrated new banking application (Finacle) coordinating with our Team in Mumbai. Individually
Team Leader
Tata consultancy services (TCS)
Chennai
02.2009 - 11.2010
- Successfully implemented new application, coordinating with our Core team (CITI BANK) in U.S and application development team (Wipro) in Mumbai.
- Successfully migrated new process from Citibank
- Coordinated with our clients from U.S and processed payments within TAT.
- Maintained a healthy relationship with our clients in US and coordinating with RM’s.
- Allocating the Jobs to the team members ensure the job is finished within TAT.
- Responsible for monitoring the Queue, verifying the payments.
- Providing inputs to Clients for improvement of payment formats and increasing Straight Through rates.
- Automated interest rates updating for all currencies in the core systems
- Coordinating with all departments & ensuring smooth deliverables in Customer Service.
- Identifying internal errors which are liable to the company as a whole and take necessary steps to rectify them within a stipulated time.
- Anticipating client responses and soliciting feedback on service levels from internal/external customers.
- Preparing weekly and monthly error analysis reports and root-cause analysis for payments generated out of our clients.
Senior Officer
American Express Bank
Chennai
08.2006 - 12.2008
- Investigation of USD payments and Yen payments that are incomplete, which are being routed via American Express Bank.
- Handling client inquiries via Swift messages pertaining to their transactions and giving them appropriate solution after studying their requirements within turnaround time (TAT).
- Adhere to the service level agreements (SLA) and act deliberately pertaining to the mails from Relationship Managers and Financial Institution Group Staffs of the region’s which were assigned to me (Asia, Europe, America, Middle east etc.) to give them a complete satisfaction of service.
- Liaising with other banks directly via phone in order to get an end to end resolution on certain issues pertaining to the payments.
- Doing root cause analysis and rectify to certain problems in order to streamline the process for the benefit of business.
- Setting up of payments (both cancellation as well as re-execution) based on the demand of our clients.
- Scrutinize on all the inquiries pertaining to the payments to detect suspicious activities and be more vigilant to abide to US Laws, issues related to OFAC and countries which are in Sanction List. And if so, immediately addressing it to managers by preparing a detailed synopsis.
- Responsible for preparing detailed Desk Instructions, Policies & Procedures and - an exclusive Investigation and Training Manual for Payments, - having prepared this in the most professional manner by providing hyperlinks
- Handled queries from the above region Banks related to UTA (unable to apply), BCNR (Beneficiary claims Non receipt of funds), Amendments & also recalling the funds and Re-executing the same to the appropriate bank.
- Sending swift messages which are authenticated & unauthenticated messages to clients, in order to resolve the queries on funds which hadn’t reached the final beneficiary.
- Instrumental in sending swift messages like MT101,MT102,MT103, MT110, MT191, MT192, MT195, MT196 & MT 199 messages which are predominantly used for executing the customer transfers & similarly worked on Bank transfer messages like MT292,MT299.
- Handling client inquiries via Swift messages pertaining to their transactions and giving them appropriate solution after studying their requirements within turnaround time (TAT).
Officer
Centurion Bank Ltd
Chennai
11.2001 - 08.2006
- Card Management: Processing of all debits card applications and follow up with the centralized Card Products Department for all customer queries including renewals and hot listing, was instrumental in setting up a properly documented Card Management operation in the Main Branch, Chennai.
- Clearing: Inward clearing, Outward Clearing and Outstation Cheque collection. Demand Draft, Bankers Cheque- Inter and Intra-Branch transfer Cash Payments & Receipts.
Education
BBA - Business Administration
University Of Madras
Chennai, India10-1999
Skills
- Stakeholder Management
- User Acceptance Testing
- Requirements Gathering
- Business Process Improvement
- Quality Assurance
- Business Administration
Accomplishments
- Achieved Bronze Ovation in Indusind Bank Ltd for successfully implementing image based clearing across India
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
- Globally certified Active Ops Coach
Timeline
Lead Business Analyst
EXPLEO solutions Ltd
06.2023 - Current
Assistant Vice President
Barclays Global Services Ltd
06.2022 - 06.2023
Manager
Royal Bank Of Scotland (Natwest Group)
09.2013 - 06.2022
Deputy Manager
IndusInd Bank Ltd
11.2010 - 08.2013
Team Leader
Tata consultancy services (TCS)
02.2009 - 11.2010
Senior Officer
American Express Bank
08.2006 - 12.2008
Officer
Centurion Bank Ltd
11.2001 - 08.2006
BBA - Business Administration
University Of Madras
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