MURALIKRISHNAN K E
Bangalore
Summary
Seasoned IT Specialist with a robust background at Karnataka Bank Ltd, showcasing expertise in IT management and vendor relationship management. Excelled in securing digital communication through SSL certificate procurement and enhancing customer service by developing effective IT solutions. Gold loan processing, underscoring a blend of technical proficiency and strategic vendor negotiations. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Specialist in Banking
Karnataka bank Ltd
Bangalore
09.2013 - Current
- Guided customers through step-by-step solutions in a clear and concise manner.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Coordinated with vendors for procurement of IT products or services as needed.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Used remote login tools to assist clients with technical and product questions.
- Developed documentation related to IT policies, processes, standards.
- Conducted remote diagnostics to identify and solve technical problems.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Maintained positive working relationship with fellow staff and management.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Digital Certificae Issuance
Karnataka Bank Ltd
Bangalore
09.2013 - Current
- Procuring SSL Certificates from the vendor M/s Global Sign for our banking websites and the internal application to ensure encrypted communication and safe communication channel.
- Providing System certificates for the application support teams for their applications for the secure communication channel of handshaking process with the hash key algorithms.
- Providing Signing certificates for the branch users for signing the loan documents digitally and also for using CERSAI/eKuber/ROC applications
- Ensuring the audit compliance for the certificates issued for every half year and submission of all documents to the IS Audit teams.
General Banking Officer
Karnataka Bank Ltd
Bangalore
09.2013 - Current
- Teller Operations are carried out within the branches for almost 5 years.
- Cash Handling, CASA account opening Mobile Banking Internet Banking Cheque Book Issuance Stop Payment of cheque andPassbook and statement printing and email assistance for the customers.
- RTGS and NEFT transaction maintenance for the customers on daily basis. ECS ,Demand draft issuance and also printing the FD receipts.
- Fixed deposit canvasing and entry of FD ACC and Recurring deposits for the customers in time.
- Gold Loan Weighing assistance with a margin of 15% by obtaining tax receipts.
- Entering gold loans in banks LAPS application.
- Tallying the Cash receipts and withdrawals on regular daily basis so that there will not be any excess or shortage of cash to ensure the operation is tallied.
- Educating the customers for obtaining banks digital channels for smooth operations by themselves from their places.
Education
MBA - Finance
SIKKIM MANIPAL UNIVERSITY DISTANCE EDUCATION
MANIPAL05.2015
Bachelor of Engineering Technology - Computer Science And Programming
P.B. COLLEGE oF ENGINEERING, ANNA UNIVERSITY
CHENNAI06.2010
Skills
- Vendor sourcing
- Supplier relationships
- Purchase order creation
- Price dispute resolution
- Vendor relationship management
- Price negotiation
- Purchasing
- IT Management
- Basic IT support
- IT software knowledge
- Application installations
- Debugging
- IT consulting
- Troubleshooting and Diagnostics
Certification
- Certified Core Java, NIIT
- IBM Training on Document Management System.
- Registration Authority Operations Training from The Institute for Development & Research in Banking Technology, Hyderabad, India.
Additional Information
Passport No: X6231816
Languages
3,6,5,5
Declaration
I hereby declare that the above-mentioned information is accurate to the best of my knowledge and belief.
MURALI KRISHNAN K E
Technologies Used
- Operating System Languages
- JAVA
- Technology-Based Core Knowledge
- MS Office
- Windows
Qualifications
- Bachelor of Engineering (BE Computer Science)
- Master of Business Administration (MBA)
Timeline
IT Specialist in Banking
Karnataka bank Ltd
09.2013 - Current
Digital Certificae Issuance
Karnataka Bank Ltd
09.2013 - Current
General Banking Officer
Karnataka Bank Ltd
09.2013 - Current
MBA - Finance
SIKKIM MANIPAL UNIVERSITY DISTANCE EDUCATION
Bachelor of Engineering Technology - Computer Science And Programming
P.B. COLLEGE oF ENGINEERING, ANNA UNIVERSITY
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