Open To Work
MURALISHANKAR KRISHNAMOORTHY
Division Head- IT Applications - After Service Market
Pune,MH
Summary
Strategic Information Systems Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 25-year record of building positive relationships with internal and external stakeholders.
Overview
4
4
Language
4
4
Certifications
25
25
years of professional experience
Work History
Head of IT Applications- After Service Market
KSB Tech (GCC Unit of KSB Pumps GMBH)
08.2024 - Current
- PURPOSE : Digital-First, Service Delivery & Project Mgmt 1) Deliver Field service Module to 30 companies in 2.5 years to move away from paper forms and save 5 days of processing time , 2) Improvements in Digitization of service Forms, 3) Developed and nurtured a cohesive team to enhance collaboration and efficiency., 4) Implemented strategies to enhance business operations for KSB Tech.. 5) Improve System Architecture using CI/CD DEVOPS, 6) Improve Usage of Automation Via RPA/AI, 7) Individual contributions to improve operations process, 8) Global Stakeholder management
- Achievements :
- Delivered 8 countries and on Target to 30 companies by Nov 2026
- Improve Digitization of Forms to 70+Countries to achieve standardization. Standardise 200+ Paper Forms to 92 modules.
- Rolled out SAP Bone to 29 companies in 9 months
- Increased team strength from 10 to 22, raising billing hours from 20,000 to 33,000, targeting 40,000 by 2030.
- Raised CSAT from 3.4 to 4 in 2025 after taking over in 2024, surpassing minimum target of 3.75.
- Delivered 3 year strategy on May 2025 and are in line to achieve Our 2030 vision.
- Managed annual budget of 1.2 million euros to ensure financial health. : 1.2 Million Euros YoY
- Automated processes using UiPath, saving 1,000 man hours.
Project Manager- Product development
iCentris Software Development
12.2023 - 07.2024
- PURPOSE: Service Delivery: Deliver continuous features using Agile for the B2C customer with 95% quality rate and improve customer experience
- Achievements :
- Delivered 1 EPIC in 6 sprints and improved Customer experience with 100% Quality and no bug.
- Enhanced O2C features and resolved pricing bugs, contributing to improved customer satisfaction.
- Achieved on-time delivery with 95% adherence to quality standards.
- Ensure Agile/scrum methodologies are practiced and tracked performance using Jira.
- Increased feature delivery from 12 to 22 per month, significantly enhancing customer experience.
Sr. Mgr.- IT Business partner SEMEA- RUCIS
Stanley Black and Decker
03.2017 - 03.2022
- PURPOSE Global Process Ownership & Harmonization, governance, Risk, Project Mgmt & Stakeholder Leadership: Oversaw business relationships with senior management, MSP, and operational leaders across supply chain, manufacturing, production, and corporate functions. Laised with IT teams to define strategy Along with Regional priorities for ERP & Enterprise Transformation Enablement for $600+Million Revenue, 15 countries, 3 Warehouse, 3 Service centers, 5 Sales office and one corporate. Budget : 2 to 2.2 Million USD YoY. Lean team of 3 FTE.
- Achievements :
- Digitization of B2B with SAP increased commercial agreement visibility and increased sales by 1$Million USD
- Increased inventory accuracy to 99.5% from 89% for $20MM finished goods and $2MM spare parts inventory.
- Digitized B2B with SAP, enhancing commercial agreement visibility and generating $1MM in additional sales.
- Delivered NPD with 11% savings on the EMG projects and steered 25+ projects in 5 years with total cost of 4MM$ USD (CRM, B2B App, SAP M&A, IT Infrastructure, Functional transformation projects
- Delivered Three-year strategy for 2018 to 2020
- 2 Brownfield Template of SAP Successfully led all SAP projects of multiple modules from Taxation, Accounting, sales and distribution.
- Driven MSP model for better utilisation and increased the adoption of Enhancements.
IT Commercial Lead- AMEA IT Packages
Mondelez India Pvt Ltd
11.2016 - 03.2017
- PURPOSE: Financial Acumen: Manage the Evaluated financial aspects of Information Technology & Services (ITS) projects and delivery across 26 countries with a vendor budget of $36 million.
- Achievements :
- Tracked productivity for Asia, the Middle East, and Africa (AMEA) while coordinating with global and regional package owners.
- Managed the productivity tracking for Asia, the Middle East, and Africa (AMEA) and coordinated with global/regional package owners.
- Obtained a credit note of $25,000 through analysis of the SLA agreement.
Country Lead - ITS Service Delivery
Mondelez Bahrain WLL
Manama, Bahrain
10.2011 - 10.2016
- PURPOSE: Service Delivery, Project Mgmt & Sourcing Collaboration: Manage IT needs of 400$ Million Dollar Bahrain plant producing TANG and KRAFT Cheese with 200 Admin employees and 125,000 SQFT of Factory.
- Led the green Field Project of $5 Million to Deliver IT Infrastructure, SAP OTC/WMS/FI & Manufacturing applications to manage Quality Management, Production, and Autonomous maintenance, KRONOS Human Resources KPI in 2016.
- Winner of the Global Project Manager Award-Silver Medal for implementing SAP, infra projects & MFG applications deployment in the region in 2013/14 and highest Customer satisfaction Survey. (4.11/5.0- surveyed by 185 employees).
- Achieved 25% reduction in operational costs over 4 years, optimizing $500,000 operational expenses; realized 15% savings in Green Field Project, totaling $800,000 in 2015.
- Streamlined packing process and managed business applications (SAP), manufacturing and industrial applications, quality audit systems, learning management systems, Cisco telephony, and server/network infrastructure in 2012.
- Introduced MES Tools like Quality suite, Labelling systems and Rockwell system integrated with SAP to support 4.5 Sigma Levels.
- Promoted effective usage of EBS Tools and SAP among employees to enhance application utilization.
- Pioneered 100% WiFi operation in META plant, enabling manufacturing efficiency with WiFi desktops and handhelds for WMS inbound/outbound tracking, resulting in $15,000 savings on cabling rechanges and $2,000 annual savings.
Senior IS Engineer/Network Executive
Trimble India Pvt. Ltd.
08.2003 - 09.2011
- Managed IT infrastructure of Chennai, Pune & Delhi offices with Lean team for 750 laptops, 300 desktops, 5000 SQFT server room, 60,000 SQFT office space
- Proposed technical feasibility solutions for server infrastructure design, achieving 35% reduction in server room costs, 15% savings through procurement negotiations, and 15% decrease in overall IT operational costs (from 240,000 USD to 130,000 USD).
- Achieved a two-time CIO award by preventing any P1 incidents during the years 2008 and 2010.
- Achieved zero P1 incidents and 20% operational savings through effective management of server resources and successful contract negotiations with the ISP.
- Contributed to team identifying new data center hosting solutions for various applications.
Quality Analyst
Alsec Technologies Limited
07.2001 - 08.2003
- Monitored and identified process improvement in the sales calls, ensured to adhere to legal compliance
- Provided training to sales team to pitch in adherence to laws of the US and suggested improved language training to improve their sales efficiency.
- Monitored and identified process improvement in the sales calls, ensured to adhere to legal compliance
- Provided training to sales team to pitch in adherence to laws of the US and suggested improved language training to improve their sales efficiency.
Education
Masters of Business Administration - Business Administration
Indian Institute of Management Bodh Gaya
Bodh Gaya03-2028
Bachelor of Engineering - Electrical and Electronics Engineering
University of Madras
India01-2001
Skills
Regulatory compliance
Financial management
Technology governance
Application development
Digital strategy implementation
Service delivery
IT service delivery
Technical strategy
Project management
Project lifecycle oversight
Performance analytics
Profile Summary
- 14+ years of outstanding IT Business partnering- Value Realization through KPI's. Managing MSP, Global Process Ownership & Harmonization, ERP & Enterprise Transformation Enablement, Governance, Risk & Stakeholder Leadership, Trusted adviser/consultant in delivering Project Management, IT Infra, Service desk, Service Delivery, SAP End to End, MS- FSM and MFG solution.
- Lead Greed Field of 6 millions USD.
- Program Managed SEMEA-RUCIS Market of 500$ Million USD for 5 years
- Well-versed in FMCG/CPG supply chain/After Service Market, Manufacturing systems, and Engineering services.
- Adept at working on MES solutions like SIMATIC Pallet IT Module/Rockwell automation system/QMS monitoring with ERP capturing.
- 3 offices transformations,
- E2E Delivery (Technical and Delivery)
- Working knowledge working on server/Network
- High mentoring ability with excellent communication and team management skills.
- Posses an analytical mindset
Certification
PMP, CCNA, MCSE, BRMP, ITIL
Work Preference
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Timeline
Head of IT Applications- After Service Market
KSB Tech (GCC Unit of KSB Pumps GMBH)
08.2024 - Current
Project Manager- Product development
iCentris Software Development
12.2023 - 07.2024
Sr. Mgr.- IT Business partner SEMEA- RUCIS
Stanley Black and Decker
03.2017 - 03.2022
IT Commercial Lead- AMEA IT Packages
Mondelez India Pvt Ltd
11.2016 - 03.2017
Country Lead - ITS Service Delivery
Mondelez Bahrain WLL
10.2011 - 10.2016
Senior IS Engineer/Network Executive
Trimble India Pvt. Ltd.
08.2003 - 09.2011
Quality Analyst
Alsec Technologies Limited
07.2001 - 08.2003
Masters of Business Administration - Business Administration
Indian Institute of Management Bodh Gaya
Bachelor of Engineering - Electrical and Electronics Engineering
University of Madras