Palying Chess
Experienced business analyst with a strong background in banking, 6+ years specifically in business analyst. Proven expertise in retail operations, project management, and client interactions, demonstrating attention to detail and a goal-oriented approach. Skilled in leading cross-functional teams and fostering client loyalty through professionalism and effective solutions.
- Led a critical project within the company, successfully delivering solutions across multiple versions and modules, enhancing user experience by reducing screening options and minimizing clicks.
- Implemented streamlined processes resulting in a single-screen activity, optimizing efficiency and usability for end-users.
- Collaborated with stakeholders to gather requirements, analyze data, and propose effective solutions aligned with business objectives.
- Utilized analytical skills to identify areas for improvement, contributing to increased productivity and overall business performance.
- Engaged with clients to understand, analyze, and discuss their needs and requirements, facilitating solution-oriented dialogues.
- Developed documents, prototypes, and wireframes to articulate project requirements and design concepts effectively.
- Ensured timely fulfillment of client requirements and services, meeting specified deadlines and expectations.
- Conducted comprehensive needs assessments and solution discussions to address client needs effectively.
- Facilitated client endorsements via email and document processes as needed during project execution.
Engaged directly with diverse clients to analyze stakeholders and gather requirements effectively.
Led solution scope definition, enterprise analysis, and requirement management for banking projects.
Spearheaded targeted programs and campaigns, achieving goals by promoting specific products to clients.
Fostered strong customer relationships through adept negotiation and influencing skills, ensuring satisfaction and retention.
Collaborated with clients and operations teams to manage forwards, underlying, and derivatives contracts, ensuring timely clearance.
Produced comprehensive Management Information System (MIS) reports detailing daily, monthly, and yearly deal activity and associated income.
Engaged clients via email and phone to discuss the utilization of pending deals nearing cancellation.
Verified with clients on pending documents, utilization status, and cancellations regularly, updating relevant departments accordingly.
Documentation Tools: MS WORD, MS Power & MS Excel
Modelling Tools: MS Visio
Languages: UML2.0
Reporting Tools: JIRA & BI
Database Tools : MS SQL, MySQL
Prototyping Tools: Axure 7.0 & Balsamiq
IT Business Analyst Training from IIBA
Palying Chess
Investments
IT Business Analyst Training from IIBA
Corporate Agent
Qualified in Mutual Fund V NISM
PGDBO with specializing in Banking, Insurance and Financial services from NIIT