Murli Krishna Desshetty

• Delivered Sovereign Platform Azure Landing Zone for DOH, ensuring compliance and policy enforcement.
• Coordinated 37 application migrations to Azure Cloud, achieving successful completion by October 2025.
• Led SCAD's end-to-end migration of four applications, managing Core42 and Microsoft collaborations.
• Completed MOFA's DNS cutover for two applications, with finalization targeted for March 2026.
• Orchestrated project governance, conducting stakeholder meetings and addressing risks proactively.
• Streamlined communication between teams and partners, enhancing project alignment and efficiency.
• Utilized Azure DevOps, Office 365, and Terraform for seamless project tracking and execution.
• Conducted post-implementation reviews to extract lessons learned and optimize future projects.

Project: AI‑Driven Knowledge Intelligence & Automated Insights Platform

Objective:

To design, manage, and deliver an enterprise‑grade GenAI and ML platform that automates document insights, accelerates decision-making, and reduces manual effort across cloud migration, governance, and compliance processes.

Key Contributions & Achievements

• Led the end‑to‑end delivery of a GenAI Knowledge Assistant using Azure OpenAI, enabling automated summarization, Q&A, and insights generation for architecture documents, runbooks, and compliance policies.
• Defined the product roadmap, scope, architecture blueprint, KPIs, and success metrics—ensuring alignment with business, security, and sovereign cloud requirements.
• Directed cross-functional teams (AI engineers, cloud architects, data SMEs, security teams) to build and productionize a RAG‑based AI pipeline integrated with Azure Cognitive Search.
• Oversaw the development of an ML document classification model (Azure ML) to auto-tag documents (Security, Network, Identity, Migration, DR), reducing manual review effort.
• Ensured full compliance with UAE Sovereign Cloud, data residency, RBAC, and MCAF policies, including prompt governance and responsible AI use.
• Managed sprint planning, backlog prioritization, risk tracking, stakeholder alignment, and regular executive reporting for Steering Committee updates.
• Delivered measurable outcomes, including 60–70% reduction in time spent preparing leadership updates, compliance reviews, and documentation analysis.

Delivered an AI-driven Knowledge Intelligence platform using Azure OpenAI and ML (RAG + classification) as a Technical Program Manager, enabling automated insights and reducing compliance/documentation review time by 60%.

• Conducted discovery and assessment of 50 applications, including VDI solution, for cloud migration feasibility.
• Established comprehensive understanding of SMBCSG's IT infrastructure to support successful Azure Cloud migration.
• Developed Azure Cloud Governance documentation to ensure compliance and best practices during migration process.

• Execute migration and modernization of outstanding datacenter services and applications to new hosting platforms in Azure Cloud.

• Upgrade network and hardware equipment while migrating application servers on sites with minimal business disruption.

• Migrated SAP systems from On-Prem infrastructure to Azure Cloud platform.

• Facilitated integration of in-house business applications with Microsoft Dynamics 365, improving system interoperability.
• Implemented Microsoft Dynamics 365 to streamline processes and enhance productivity.

• Optimization of cloud infrastructure in FRA, SYD, WDC, CHE, and AAA model.

• DCG IDMobile.

• Delivered complex projects on time by leading cross-functional teams.
• Managed project schedules, ensuring alignment with stakeholder expectations.
• Coordinated resource allocation to meet project milestones efficiently.
• Facilitated meetings to review project updates and resolve challenges.
• Developed project documentation and maintained compliance records.
• Utilized Agile methodologies to improve team collaboration and productivity.
• Mentored junior team members on project management best practices.
• Analyzed risks and implemented mitigation strategies during project lifecycle.

• Led cross-functional teams during project transitions to ensure smooth implementation.
• Developed transition plans aligning with client requirements and business objectives.
• Coordinated training sessions for staff on new processes and systems.
• Analyzed risks associated with transitions and proposed mitigation strategies.
• Analyzed existing processes, identified areas of improvement, and proposed solutions to improve operational efficiency during the transition phase.
• Provided regular updates on transition progress to management and communicated potential delays or issues in a timely manner.
• Prepared documentation related to transition tasks such as SOPs, user manuals.
• Gathered feedback from stakeholders after completion of transition activities to assess effectiveness and identify gaps for further improvement.
• Procured software, hardware and infrastructure required to meet program demands.
• Negotiated to secure favorable quotes and contracts for supplies.

• Worked as a Project manager for a Transformation Project for Nordics (Norway & Sweden) and handling & tracking Hardware Logistics for the projects.

• Took up PMO lead role and established governance, financial management, change management, procurement, deliverable management, resource management, dependency management and Client governance and cadence.

• Currently managing a team of 30 members for a Mobility Workplace & Service Delivery Desk in IBM.

• Worked as a full time Centralized Technical Support Level 2 Associate.

• Managed daily operations to ensure efficient workflow and service delivery.
• Collaborated with cross-functional teams to support project execution and planning.
• Developed training materials for onboarding new employees in operational procedures.
• Assisted in maintaining compliance with company policies and industry regulations.
• Evaluated processes to identify areas for improvement and operational efficiency.
• Coordinated communication between departments to streamline information sharing.

• Providing technical Voice chat and e-mail support to the United States and English-speaking countries across the globe for Notebooks.