Murtaza Ali Musvi

• Administering the operations of KYC function for various geographies like UK / India / Singapore / UAE / Qatar
• Maintaining strong control framework; embedment of OPEX within teams
• Managing stakeholder by driving performance of the Ops team to ensure expectations are met.
• Delivering Book of Work as per the agreed timelines.
• Escalating issues wherever required particularly in a high-pressure situation while dealing with demanding stakeholders.
• Analyzing stressed portfolio to provide feedback to management on possible reasons for deterioration of credit and recommendations for strengthening the credit base
• Administering corporate client relationship, risk analysis, credit appraisal, security creation, documentation for credit facilities in coordination with legal and other operational support
• Providing input and also managing the customer related issues pertaining to sanction and disbursement process
• Investigating the financial standing of the customer and managing entire paperwork for each client
• Executing the customer enquiries & delivering customer satisfaction while also operated the customer grievances and complaints on a daily basis.

As Manager Ops

• Managed operations of various Transaction Monitoring as well as Name Screening processes for the following countries like UK/Malta/Bermuda/Jersey/ Ireland & South Africa
• Administered functions like Capacity Planning while ensuring agreed PLA signed with business area were achieved
• Coordinated with business partners to achieve continuous improvement in business-as-usual processes and managed build-on Business Partner Relationship
• Adhered to regulatory, recurring and ad-hoc reporting requirements, which include the production of accurate, high-quality materials that are completed within established guidelines.

As Asst. Mgr. Operations

• Monitored the performance of the Transaction Monitoring process for various geographies like Europe, ASP regions and ensured meeting the relevant SLAs and other productivity targets
• Performed MI Reporting & submission of daily / monthly reports; drove production management and people work stream initiatives
• Coordinated with QC utility team in order to calibrate errors thereby maintain robust dispute framework across department
• As Asst. Mgr. Operations
• Led a team that sends Final Demand to the customers whose accounts are in arrears
• Administered queries pertaining to queues such as Demand, Write Off, EMH and coordinated with the UK Business Area in relation to the work undertaken and provide timely update regarding the work completed on a regular basis
• Migrated the EMH and Bankruptcy (10 FTE worth of work) to GSC Hyderabad
• Completed Yellow Belt project on reducing re-routes which resulted in 4 FTE benefit
• As Asst. Mgr. Operations
• Monitored & tracked team’s performances by reviewing reports, delivering the necessary feedback and coaching them with the latest updates on the process
• Maintained teams leave plan to ensure maximum productivity and better capacity management; Developed and trained top performers in the team to take up more complex and challenging roles
• As Collections Executive
• Collected money from US and UK Customers on Over Draft / Credit Card accounts