Murtaza Godhrawala

DELL TECHNOLOGIES – HYDERABAD, INDIA APR 2023 – PRESENT LARGE ORDER REPRESENTATIVE (UK SMALL BUSINESS) Customers are the heartbeat of any organization and deserve human interaction that is special and outstanding to their technological needs. As a part of the Large Order Sales Representative Team, I was the driving force behind the high-level customer interaction. I was responsible for to uncovering business opportunities within an omni channel small business universe. • Responsible for quantitative and qualitative execution of assigned sales leads and Subs, by identifying customer’s needs, uncovering full customer’s potential, with the goal to achieve high close rates. • Responsible for exceeding set targets (CSG, ISG, customer base growth) and KPIs (SVC, SnP, DFPs, customer coverage, close rates) and for uncovering ISG and CSG opportunities in assigned, or acquired, customers and assigned leads. • Accountable for customer pipeline, planning process, commitment to those and execute on time and effectively prioritize multiple demands and autonomously manage calendar and time allocation. • Effectively articulate Dell solution approach and value proposition of Dell as end-to-end solution provider to customers and channel partners. • Stay informed of current industry trends and apply them to the customer’s business environment to help solve specific customer challenges in targeted industries. • Self-motivated with a high attention to detail and ability to multitask. Positive attitude, strong drive for results, and the ability to excel in an ambiguous environment. • Innate and overwhelming desire to sell in a proactive sales motion. • Experience in working with Microsoft suite of software including Salesforce.com. • The role entailed breathing life into Dell’s technology portfolio

As a career restart in the corporate world on Hyderabad as an Inside Sales Representative, took great pride in developing lasting relationships, building great rapport and using flawless communication skills to sell Dell’s products to customers by phone, web and email for which received in-depth training on Dell products, the Dell sales model and the internal tools. During training, gained hands-on experience with the help of assigned peer mentor, and by live coaching in the training queue. Additionally, an ongoing recursive training throughout the years that systematically increased my technical and sales skills. • Engaged with Small Business customer from the UK region to grow new buyers and retain and grow existing buyers. • Responsible for driving outbound calls and emails with the goal of selling to new prospects and/or upgrading existing customers' products and services. • Provide an exceptional experience to Small Business customers advising them on the best technology to make their business successful. • Sell Dell’s full Client portfolio; Including desktops, laptops, services and accessories to Small Business customers along with the Enterprise portfolio; Including Servers, Storage and Networking. • Motivated to exceed goals and develop a professional skill set while advancing my career. Open to receiving feedback and applying and integrating the feedback to improve results.

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Monitored customers for signs of security concerns and escalated issues to management.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.