Murtaza Raja
Technical Lead
Bengaluru
Summary
To leverage 10 years of experience in Systems, Networking and Virtualization with extensive experience in IT and ITES industry in providing support for products and services. Planning, developing and implementing state of art Information solution to facilitating corporate growth.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Technical Lead
CITRIX R&D INDIA PRIVATE LIMITED
07.2020 - Current
- Supervised architecture, design and implementation of Complete Citrix infrastructure.
- Handling Team of 7 Engineers to provide Technical Support to Customers on CVAD, Citrix Cloud, PVS, and Hypervisor
- Making sure all engineers meet there KPIs by Auditing cases and designing trainings to overcome technical or process related shortcoming
- Handling any sort of customer escalation and making sure all SLAs are met by the Team
- Troubleshooting issues related to PVS and MCS provisioning
- Assisting on MS technologies like AD, DNS , DHCP , GPO to work with their Citrix Environment
- Troubleshooting hypervisor related issue on Vmware Vcenter and Nutanix
- Troubleshooting Issues on MS Azure, AWS related to Citrix infrastructure
- Investigated system issues and implemented resolutions to reduce downtime.
Senior Technical Support
Concentrix
Mumbai
09.2017 - 06.2020
- Providing technical support to client over phone and remote access
- Provided Support on Office 365 Products installation and configuration
- Handling administration of systems involving Active Directory Database
- Managing and Maintaining Multi-domain Customer Environment
- Providing Consultation for new AD site deployments and infrastructure
- Deployment and troubleshooting of Microsoft Group policies
- Troubleshooting various Active Directory-related issues, including Group Policy, Kerberos, NTLM, Account Lockout, User Profile, AD Replication,AD Fundamentals, Windows Time and FSMO Roles
- Authored and published multiple internal Knowledge Base (KB) articles on Active Directory,documenting troubleshooting steps, best practices, and solutions, resulting in 20% reduction in issue resolution time.
Helpdesk Technician
Cedarwhite Bradley
Dubai
11.2014 - 04.2017
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Administration and troubleshooting of Office 365
- Worked with Migrations from Exchanger 2013 to Office 365 with collaboration Microsoft team
- Handling administration of systems involving Active Directory Database
- Carrying out maintenance of Windows 7, windows 8.1
- Windows 10 & Windows server 2008 / 2012 Operating Systems in Domain
- Documenting related troubleshooting process, building and maintaining process knowledge base
- Managing and maintaining Cyberoam Firewall
- Managing and maintaining Penasonic PABX system
- Publishing User profiles on Citrix Xenapp
- Managing and maintaining Dell Poweredge servers in Companies in-house datacenter
- Handling issues related to network printers
- Handling Request and Issues related to AD, DHCP, DNS
- Working in ITIL environment where tickets are logged via ticketing system which are resolved in time frame understanding the priority of issue.
L2 Support Engineer
Capgemini
Mumbai
02.2012 - 02.2014
- My primary responsibility is to address Technical issues related to MICROSOFT OS in a Domain environment and assist the same remotely
- Handling the administration of systems involving Active Directory Database
- Carrying out maintenance of Windows XP, Windows 2000 / 2003 / 2008 Operating Systems in the Domain and Workgroup
- Documenting related troubleshooting process, building and maintaining a process knowledge base
- Managing Exchange Servers and handling client level Exchange issues
- Handling issues related to OCS and lync
- Handling issue related to EV (Enterprise Vault)
- Resolving Issues and request relating DNS and DHCP
- Resolving Issues and request on Active Directory like) Creating User account Creating and nesting Organizational UnitsCreating and configuring GPO’s configuring scheduled tasks and scripts
- Working in ITIL environment where the tickets are logged via a ticketing system which are resolved in a time frame understanding the priority of the issue
Education
B’Com - Accounting And Finance
Mumbai University
Mumbai 01.2009 - 05.2011
HSC -
CBSE Board
MP 01.2007 - 05.2008
SSC -
Rajasthan Board
Rajasthan 01.2005 - 05.2006
Skills
Technological integration
Customer relationship management
Virtualization
Policy implementation
Accomplishments
- Working with Citrix as Technical Lead.
Additional Information
- PLACE : India DATE : , Murtaza Raja
Certification
Microsoft Certified IT Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The only way to survive is to learn and keep learning
Murtaza Raja
Timeline
Azure Fundamentals
06-2023
CCA-V
11-2022
Microsoft Certified IT Professional
05-2021
Technical Lead
CITRIX R&D INDIA PRIVATE LIMITED
07.2020 - Current
Senior Technical Support
Concentrix
09.2017 - 06.2020
Helpdesk Technician
Cedarwhite Bradley
11.2014 - 04.2017
L2 Support Engineer
Capgemini
02.2012 - 02.2014
B’Com - Accounting And Finance
Mumbai University
01.2009 - 05.2011
HSC -
CBSE Board
01.2007 - 05.2008
SSC -
Rajasthan Board
01.2005 - 05.2006