MURTAZA.KEZAR BALASINORWALA
MUMBAI
Summary
Accomplished professional known for exceptional team management and quality assurance skills. Experienced in fostering a positive work environment and implementing customer satisfaction initiatives that drive loyalty and operational success.
Overview
14
14
years of professional experience
Work History
Manager
KEZAR EMBROIDERY MART
MUMBAI
01.2012 - Current
- Managed team schedules and delegated tasks to ensure efficient workflow.
- Oversaw daily operations and maintained quality standards of goods.
- Developed and implemented customer satisfaction strategies, enhancing loyalty and repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries and complaints to enhance overall satisfaction levels.
- Analyzed customer feedback to create actionable plans that improved service quality and responsiveness.
- Coordinated with suppliers to optimize inventory management and ensure timely restocking of materials.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Fostered a positive work environment through team-building activities and communication.
- Ensured compliance with safety regulations and maintained a clean workspace.
Education
DIPLOMA - Mechanical Engineering
M.H.SABOO.SIDDIQUE COLLEGE OF ENGINEERING
MUMBAI03-2008
Skills
- Operation oversight
- Inventory management
- Quality assurance
- Client relationship management
- Customer satisfaction
- Team management
Timeline
Manager
KEZAR EMBROIDERY MART
01.2012 - Current
DIPLOMA - Mechanical Engineering
M.H.SABOO.SIDDIQUE COLLEGE OF ENGINEERING