Murugan Selvam Murugan
Chennai
Summary
Transaction processing professional equipped with comprehensive experience in managing and optimizing transaction workflows. Skilled in data analysis, problem-solving, and ensuring accuracy in financial operations. Strong focus on collaboration and adaptability to meet changing needs and achieve results. Reliable team player with keen eye for detail and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Transaction Processing New Associate
Accenture Solutions Pvt Ltd
Chennai
06.2022 - Current
- Handling Queries and resolving the requester clarifications.
- Perform data analyst and research in various systems and tracking tools.
- Apply knowledge of process and related systems to assist in identifying, assessing, and resolving issues or problems.
- Assess and resolve non-standard and standard issues and problems.
- Seek advice and escalate issues when faced with tasks outside the scope of this work.
- Responsibility for processing master data and contract management requests.
- Managing team and driving their production/Quality
- Sharing agent model/team's performance data
- Collaborated with team members to identify areas for improvement in the transaction process, leading to increased efficiency and accuracy.
- Reduced errors in transaction processing through meticulous attention to detail and adherence to company guidelines.
- Achieved consistently high performance ratings based on metrics such as error rate reduction, timely completion of tasks, and customer satisfaction levels.
- Safeguarded sensitive client information through diligent adherence to security protocols, preventing unauthorized access or breaches.
- Established rapport with both internal stakeholders and external clients through effective communication skills that foster positive working relationships.
- Managed high volume transaction processing by maintaining strong time management skills and prioritizing tasks effectively according to urgency.
- Streamlined transaction processing by implementing efficient workflows and organizing daily tasks.
Education
Bsc - Maths
Quaide Milleth College For Men
H.S.C -
R.V Higher Secondary School
SSLC (10th) -
Government Higher Secondary School
Skills
- Data management for providers
- Quality control in data management
- Project coordination
- Operational efficiency enhancement
- Relationship management
- Team leadership
- Issue resolution
- Tracking team productivity metrics
- Team coordination
- Discrepancy report analysis
- Timely delivery of comprehensive team metrics
Accomplishments
- Served As a Leader in School.
- Received 'Best Trainee Award' Q3, FY24
- Received 'Star of Business' Q4, FY24
- Received client appreciation for quality of work
Languages
Tamil
English
Personal Information
Known Applications
- IBM Host on Demand
- Citrix
- Microsoft 365 applications
- Onbase client
- ePro
- Carbs
- QUAD
- Vista
- VDI
Disclaimer
I sincerely declare that all the above information is correct to the best of my knowledge and belief.
Chess
Competitive chess player applying game theory and tactical decision-making to solve complex business challenges.
Timeline
Transaction Processing New Associate
Accenture Solutions Pvt Ltd
06.2022 - Current
Bsc - Maths
Quaide Milleth College For Men
H.S.C -
R.V Higher Secondary School
SSLC (10th) -
Government Higher Secondary School
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