MURUGAN A. D

• Reviewed completed work to verify consistency, quality, and conformance.
• Established processes to ensure efficient workflow throughout the organization.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.

• Managed all aspects of the sales cycle including initial contact, follow-up calls and emails, scheduling appointments, closing deals, and post-sale support.
• Developed lasting relationships with customers, leading to increased sales and mutually beneficial satisfaction.
• Researched new products and services, identified target markets, and developed promotional materials for potential clients.
• Resolved customer complaints promptly while maintaining a positive attitude.

(10 years)

Handles Multiple City’s across Tamil Nadu.

1. Design (Sales) and Operation Manager – 6.5 years

• April 2019 -Aug 2023 – 4.5years

Ø Coimbatore: 3 dealers

Ø Tirupur, Erode, Salem, Karur, Trichy, Tirunelveli, Nagercoil, Hosur, and Mettupalayam - Each city has one dealer showroom.

• April 2017 -Aug 2019 – 2Years

Ø Chennai and Puducherry - 8 Showroom

2. Showroom Manager (Sleek Retail showroom)

• April 2016 -Mar 2018 – 2years

Sales and Revenue – Key Role

2 Designer reporting me and handled entire process and responsible for Booking to Site closure.
Monitoring below Process and review with designers piratically and reporting to my hierarchy. Customer handling, getting requirement from customer, visiting site for measurement, doing design in 2020 and Making Presentations for kitchen woodwork proposal to customer and closing the Deal. Post that Order logging to Factory and Coordination with Head office for Smoother Manufacturing process and coordination with CS team HO till Material Dispatch.

3. Kitchen Specialist – Design and Sales.

• May 2013 -April 2016 – 3years (Role - Design to Sales)
  Customer handling, getting requirement from customer, visiting site for measurement, doing design in 2020 and Making Presentations for kitchen woodwork proposal to customer and closing the Deal. Post that Order logging to Factory and Coordination with Head office for Smoother Manufacturing process and coordination with CS team HO till Material Dispatch.

• Measuring the site/ place to be designed so that perfect layout involves optimum space utilization
• Demonstrating the creative ideas effectively to customers for converting their kitchen into a dream kitchen.
• Creating effective presentations to attract the customers.
• Looking at the sales and profits of the company and taking necessary steps to increase them.
• Meeting the clients to finalize the designs, budget and time period required for renovation and designing of their kitchen.
• Allocating the work to subordinates to manage the whole designing assignment.
• Offering various options of flooring, fixtures, lights, stores etc so that the customers can choose as per their taste and budget.
• Maintained accurate specifications for each project.
• Visited home sites when necessary to assess and fulfil customer needs.