MURUGAN M
SPS Acting Supervisor
Chennai
Summary
Dedicated Escalation Handler with proven ability to ensure customer satisfaction. Results driven Customer Support Professional with three years of hands-on experience in customer service in both voice and non voice escalated contacts.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
SPS Acting Supervisor
Amazon
Chennai
2024.09 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Associate Advisor
Amazon
2022.11 - 2024.09
- Andon Cord Assistance for Associates
- Escalated Phone and E-mail contact handling for Selling Partners
- Process Contributions: Submitted 64 Gembas in the year 2023
- Metric Related Audits: Performed Reopen and Negative Response Rate audits and shared important findings
- Attended various Office Hour meetings to point out and clarify process related concerns
SPS Associate
Amazon
Chennai
2021.03 - 2022.10
Assistant Professor
Sai Ram Institute of Technology
Chennai
2015.06 - 2020.12
- Assistant Professor at Sai Ram Institute of Technology, Chennai, responsible for teaching various subjects
- Additional responsibilities include being the Team Lead of Eco & Swacch Bharat Club, conducting Waste Audit for the college campus through eco club, creating a vermicomposting pit and vermifiltration on pilot scale, serving as the Project Guide for college funded projects, and handling ISO, NAAC and NBA files
Planning Engineer
KSV Construction PVT Ltd
Chennai
2014.06 - 2015.03
- Planning Engineer at KSV Construction PVT Ltd in Chennai
- Preparation of Daily Progress Reports and Daily Labour Reports and reviewing the progress and daily labour output
- Preparation of Weekly Look Ahead and Weekly Look Back Plans
- Preparation of Schedules in Primavera P6
- Monthly updating of the schedules of active cost centres
- Coordinating with site/HO
Education
B.E Civil -
2008.01 - 2012.01
M. Tech CEM -
2012.01 - 2014.01
Skills
Microsoft Excel
Microsoft Project
Operations management
Staff management
Process improvement
Decision-making
Customer service
Training and mentoring
Process monitoring and improvement
Documentation and reporting
Performance management
Find Me Online
https://www.linkedin.com/in/murugan-m/, www.enhancv.com
Timeline
SPS Acting Supervisor - Amazon
2024.09 - Current
Associate Advisor - Amazon
2022.11 - 2024.09
SPS Associate - Amazon
2021.03 - 2022.10
Assistant Professor - Sai Ram Institute of Technology
2015.06 - 2020.12
Planning Engineer - KSV Construction PVT Ltd
2014.06 - 2015.03
SRM University - M. Tech CEM,
2012.01 - 2014.01
Noorul Islam College of Engineering - B.E Civil,
2008.01 - 2012.01