Summary
Overview
Work History
Education
Skills
Timeline
Generic
Musalannagari Purushotham Reddy JIRA Administrator And Development

Musalannagari Purushotham Reddy JIRA Administrator And Development

JIra Admin
Bangalore,KA

Summary

Over 4 years of experience in IT, specializing in Atlassian tools with extensive knowledge of JIRA and Confluence. Proficient in configuring JIRA projects, including custom workflows, screens, and fields tailored to client specifications. Demonstrated ability to manage user permissions, synchronize with AD/LDAP, and create comprehensive dashboards and reports. Experienced in conducting training sessions on effective collaboration using Confluence and managing application upgrades and plugin installations.

Overview

4
4
years of professional experience

Work History

Jira Administrator And Developer

TECHBORN IT SOLUTIONS PVT LTD
Bangalore
04.2024 - Current
  • Maintaining the JIRA instance with administration and development.
  • JIRA version upgradation and migration.
  • Write a Groovy script code based on JIRA requirements.
  • Creation of JIRA projects based on user requests.
  • Cloning the JIRA projects.
  • Re-indexing JIRA on a timely basis.
  • Creating spaces in Confluence.
  • Providing privileges to the users.
  • Creation of new JIRA users and JIRA groups.
  • Implementing JIRA workflows using advanced features such as post functions, conditions, and validations.
  • Experience in configuring field configurations, notification schemes, screen schemes, and permission schemes in JIRA projects.
  • Creating JIRA Service Desk projects, custom fields, issue types, and screens for customer portals.
  • Configure the Customer Portal, request types, queues, SLA metrics, and automation.
  • Installing plug-ins and maintaining the licenses.
  • Troubleshooting the problems in JIRA.
  • Linking GIT repositories to Fisheye projects.
  • Creating and managing filters.
  • Managing groups and role management based on projects.
  • Prioritizing workload and resolving tickets based on Service Level Agreements.
  • Integration of JIRA with other applications using plug-ins.
  • Importing bulk issues into JIRA Projects using CSV files.
  • Migrating the JIRA Service Desk project.
  • I took ownership of checking plug-in compatibility and UAT pre-upgrade of JIRA.
  • Restarting JIRA, monitoring the performance of JIRA instances, and checking log and backup files.
  • Managing Users in Crowd Directories.
  • Troubleshooting user queries on JIRA, Confluence, Fisheye, and Crucible applications.

Jira Administrator And Developer

Ntt Data Global Delivery Services pvt ltd
Bangalore
05.2022 - 03.2024
  • Maintaining JIRA and Confluence instance.
  • JIRA version Upgradation and Migration.
  • Confluence Version Upgradation and Migration.
  • Creation of JIRA projects based on user requests.
  • Cloning the JIRA projects.
  • Re-indexing JIRA on a timely basis.
  • Creating spaces in Confluence.
  • Providing privileges to the users.
  • Creation of new JIRA users and JIRA groups.
  • Implementing JIRA workflows using advanced features such as post functions, conditions, and validations.
  • Experience in configuring field configurations, notification schemes, screen schemes, and permission schemes in JIRA projects.
  • Creating JIRA Service Desk projects, custom fields, issue types, and screens for customer portals.
  • Configure the Customer Portal, request types, queues, SLA metrics, and automation.
  • Installing plug-ins and maintaining the licenses.
  • Troubleshooting the problems in JIRA.
  • Linking GIT repositories to Fisheye projects.
  • Creating and managing filters.
  • Managing groups and role management based on projects.
  • Prioritizing workload and resolving tickets based on Service Level Agreements.
  • Integration of JIRA with other applications using plug-ins.
  • Importing bulk issues into JIRA Projects using CSV files.
  • Migrating the JIRA Service Desk project.
  • I took ownership of checking plug-in compatibility and UAT pre-upgrade of JIRA.
  • Restarting JIRA, monitoring the performance of JIRA instances, and checking log and backup files.
  • Managing Users in Crowd Directories.
  • Troubleshooting user queries on JIRA, Confluence, Fisheye, and Crucible applications.

Jira Administrator

RIME SOFT PVT LTD
Bangalore
07.2021 - 05.2022
  • Create comprehensive JIRA workflows, including project workflows, screen schemes, permission schemes, notification schemes, etc.
  • JIRA project management.
  • Managing groups and role management.
  • Customized JIRA configurations based on project-level requirements.
  • Perform JIRA re-indexing and integrity checker.
  • Creating spaces, providing Confluence user access, and roles.
  • Creating an SVN repository and providing user access and roles.
  • Authoring test cases, executing them, and creating the defects accordingly as per the Test Management Process, project creation, and user management.
  • Managing Users and Groups' permissions.
  • Preparing documents.
  • Providing project-level and plan-based permissions.
  • Operations support and application troubleshooting.
  • Responsible for the deployment of code and releases.

Education

B.Tech - Electrical and Electronics Engineering

JNTUA
Chittoor, Andhra Pradesh
08.2021

Skills

  • JIRA
  • Confluence
  • JIRA Service Desk
  • Atlassian
  • Bitbucket
  • Bamboo
  • Jql
  • Script Runner

Timeline

Jira Administrator And Developer

TECHBORN IT SOLUTIONS PVT LTD
04.2024 - Current

Jira Administrator And Developer

Ntt Data Global Delivery Services pvt ltd
05.2022 - 03.2024

Jira Administrator

RIME SOFT PVT LTD
07.2021 - 05.2022

B.Tech - Electrical and Electronics Engineering

JNTUA

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Musalannagari Purushotham Reddy JIRA Administrator And DevelopmentJIra Admin