Baking
MUSARRATH DEEBA
Real Estate Assistant
Dubai
Summary
Dynamic and organized Real Estate Assistant with experience in administrative and clerical support. Skilled in Microsoft Office Suite and real estate software. Agile with strong attention to detail and excellent customer service skills.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Real Estate Assistant
TREND SHELTERS
11.2019 - 02.2024
- Played pivotal role in successful closings by meticulously coordinating all necessary tasks with relevant parties involved, from contract signing to final walk through.
- Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
- Improved office organization through implementation of efficient filing systems, database management, and document preparation.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Facilitated smooth relocation processes for out-of-town clients by coordinating temporary housing arrangements and providing informative community resources.
- Collaborated closely with photographers to showcase properties effectively through high-quality images for online listings.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.
- Expedited contract negotiations by acting as liaison between agents, clients, attorneys, and other parties involved in transaction.
- Maintained efficient office operations by handling errands and administrative functions.
- Coordinated appointments to show marketed properties.
- Negotiated offers between buyers and sellers to support mutually-beneficial contracts.
- Continually sought methods for improving daily operations, communications with clients, record keeping, and data entry for increased efficiency.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Managed over 50 phone calls per day and email correspondence and handled incoming and outgoing mail and faxes
Customer Care Executive
Medi Assist
01.2019 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to resolve complex customer issues in timely manner.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Maintained high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Logged call information and solutions provided into internal database.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Maintained and managed customer files and databases.
Education
MBA-HR MANAGEMENT - Human Resources Management
Annamalai University
Chennai,India 05.2021 - 05.2023
Bachelor of Arts -
Annamalai University
Chennai 05.2018 - 05.2021
DIPLOMA IN COMPUTER SCIENCE ENGINEERING - Computer Science Engineering
Govt Polytechnic For Women
Bangalore 05.2013 - 05.2018
Skills
undefined
Coursework
- Diploma in computer applications
- Pre-primary teachers training course
Projects
Smart app for doctors and patients
Accomplishments
Have completed Diploma in computer applications
Have completed Pre-primary teachers training course
Interests
Travelling
Reading
Timeline
MBA-HR MANAGEMENT - Human Resources Management
Annamalai University
05.2021 - 05.2023
Real Estate Assistant
TREND SHELTERS
11.2019 - 02.2024
Customer Care Executive
Medi Assist
01.2019 - 08.2019
Bachelor of Arts -
Annamalai University
05.2018 - 05.2021
DIPLOMA IN COMPUTER SCIENCE ENGINEERING - Computer Science Engineering
Govt Polytechnic For Women
05.2013 - 05.2018
Similar Profiles
Chance AddicksChance Addicks
Welder at Atlas Survival SheltersWelder at Atlas Survival Shelters
Tosha DuncanTosha Duncan
Special Advisor, Programs & Services at Alberta Council of Women's SheltersSpecial Advisor, Programs & Services at Alberta Council of Women's Shelters
Shonette JorisShonette Joris
Case Manager at MedRite Urgent Care/Herrc sheltersCase Manager at MedRite Urgent Care/Herrc shelters