Musayyab Ahmad
IT | Service desk Engineer
New Delhi,DL
Summary
"Dedicated and experienced Service Desk Engineer with over three years of expertise in providing technical support and troubleshooting assistance. Seeking a challenging position in a dynamic organization where I can leverage my skills in incident management, system maintenance, and user support to enhance IT operations and improve user satisfaction."
Overview
3
3
years of professional experience
Work History
Service Desk Engineer
Smart Chip Pvt Ltd, Noida
11.2022 - Current
- Provided first-line technical support and troubleshooting to end-users via phone, email, chat or in person. and resolving hardware, software, and network issues, resulting in a 95% satisfaction rate.
- Log and manage all incidents and service requests in the ticketing system
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
- Managed user accounts and permissions using Active Directory, ensuring secure and efficient access to company systems.
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and endusers.
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Responded promptly to after-hours support requests when necessary, demonstrating commitment to exceptional customer support at all times.
Desktop Support Engineer
Innovative Digitech Services(P) Ltd, Noida
09.2021 - 11.2022
- Monitored systems in operation and quickly troubleshot errors. Provided technical support for hardware and software issues
- Installed, customized, and administered Windows 10 and 11 systems
- Configured hardware, devices, and software to set up work stations for employees.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Proficient in MS Outlook, handling configuration, management, troubleshooting, and backup/restore
- Monitored systems in operation and quickly troubleshot errors.
- Conducted remote management using Team viewer, VNC, Any desk, and Remote Desktop to resolve Windows and software issues
Education
B.Tech(EEE) - Electrical, Electronics Engineering Technologies
Maharshi Dayanand University, Rohtak
Haryana 04.2001 -
Intermediate - Science Education
M.D.S Inter College
Najibabad, India 04.2001 -
Skills
Software Installation
ITIL Knowledge
Incident Management
Hardware support
Technical Troubleshooting
Windows Operating System
Active Directory Management
TCP/IP, DNS, DHCP, VPN troubleshooting
Linux Environment: PowerShell, Bash
Mac OS Operating System
Application installations
Remote Desktop Support
Declaration:
- I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Service Desk Engineer
Smart Chip Pvt Ltd, Noida
11.2022 - Current
Desktop Support Engineer
Innovative Digitech Services(P) Ltd, Noida
09.2021 - 11.2022
B.Tech(EEE) - Electrical, Electronics Engineering Technologies
Maharshi Dayanand University, Rohtak
04.2001 -
Intermediate - Science Education
M.D.S Inter College
04.2001 -