Mushin Ahmed
Bangalore
Summary
Dynamic Customer Experience Executive with a proven track record at slice small finance bank, achieving a 95%+ customer satisfaction rating. Expert in developing business relationships and delivering impactful presentations, I excel in problem-solving and interpersonal communication, driving sales and enhancing client engagement through strategic initiatives and workshops. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Executive
slice small finance bank
Bangalore
02.2025 - Current
- Handled high-volume customer interactions via phone, email, and chat, ensuring prompt and effective resolution of queries and concerns.
- Maintained a 95%+ customer satisfaction rating by delivering personalized, empathetic, and solution-oriented service.
- Collaborated with cross-functional teams to escalate and resolve complex issues, ensuring timely follow-up and closure.
- Documented customer feedback and service trends to support process improvements and enhance overall experience.
- Trained and guided new team members on customer service protocols, product knowledge, and communication best practices.
- Achieved and exceeded performance targets in response time, resolution rate, and customer retention.
Business Development Executive
Academically Global Pvt. Ltd.
01.2024 - Current
- Established and nurtured relationships with medical colleges and healthcare institutions.
- Delivered impactful presentations tailored for healthcare aspirants.
- Conducted relationship-building activities to generate leads and drive sales.
- Counselled healthcare professionals on overseas career opportunities.
- Organized and participated in healthcare workshops to enhance brand visibility.
- Signed Memorandums of Understanding (MOUs) with partner institutions.
- Conducted a workshop for healthcare professionals on overseas career opportunities, providing insights into job markets, licensing requirements, and relocation processes.
Business Development Executive
Triforce Organization
Bangalore
04.2023 - 12.2023
- Built strong business networks and relationships through direct client interactions.
- Designed and implemented proposals, contracts, and operational procedures.
- Identified and resolved business development challenges proactively.
- Fostered collaborations with clients and industry partners to achieve business growth.
Education
Bachelor of Arts - Secretarial Practice
School of Social Work Roshni Nilaya
Mangalore08.2022
Skills
- Development of business relationships
- Customer relationship management
- Sales strategy development
- Lead generation strategies
- Client workshops facilitation
- Public speaking presentations
- Operational inventory oversight
- Problem-solving analysis
- Interpersonal communication
Certification
Certified Trainer, Triforce
Personal Information
- Available: Immediately available to join.
- Nationality: Indian
- Marital Status: Single
Timeline
Customer Experience Executive
slice small finance bank
02.2025 - Current
Business Development Executive
Academically Global Pvt. Ltd.
01.2024 - Current
Business Development Executive
Triforce Organization
04.2023 - 12.2023
Bachelor of Arts - Secretarial Practice
School of Social Work Roshni Nilaya