MUSHKAMALLA PRASHANTHKUMAR
Relationship Manager in sales & Marketing
Hyderabad,TG
Summary
Experienced Relationship Manager bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor
CONCENTRIX GROUP LTD
12.2022 - 2 2023
- Building a relationship with company customer base
- Managing inbound calls in a timely manner
- Follow structured scripts and criteria when handling various sales transactions
- Identifying customer needs and demonstrate effective problem-solving techniques
- Keep up to date with policies and products through company digital system and email communications
- Build growing and sustainable relationships with customer base by engaging conversation and going the extra mile
- Work towards Key Performance Indicators (KPIs)
- Keep record and up-to-date logs of call conversations and sales on company contact database system.
Customer Service Representative(sub-postmaster)
HULME POST OFFICE
09.2020 - 03.2022
- A front desk customer representative who engages with customers on a daily basis in helping them fulfill their needs at POST OFFICE
- And also explaining the products of POST OFFICE and make them aware of how each product works and suggest the best one that meets their needs.
Assistant Professor
Sri Kavitha Engineering College
11.2017 - 04.2020
- Created materials and exercises to illustrate application of course concepts.
- Mentored students and communicated internship and employment opportunities.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
- Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
Customer service representative
SBI LIFE INSURANCE
03.2017 - 11.2017
- A Customer front desk service representative in explaining the product
- A daily interaction with customers and advise them the best suitable insurance plan for their family or individual based on their profession and place of work
- The role challenges with different dimensions of product selling to different customers based on their needs.
Education
M.Sc. International Business -
Salford University
B.Tech in Mining - undefined
Mother Teresa institute of science & Technology
undefined
Narayan junior college
undefined
Disney land high school
Skills
Call Center Operations
Customer service excellence
Complaint Handling
Customer Relations
Quality Assurance
Building rapport
Live chat support
Sales proficiency
KPI Monitoring
Training and mentoring
Appointment Scheduling
Payment Processing
Customer Focus
Problem-solving abilities
Microsoft Excel
Client Relations
Competitions
- Participated in Ushus 2016, Bangalore National Event (Marketing event and B-quiz).
- Participated in Kick-start Summit 2016, organized by the CLIMBER an IIM Bangalore incubated co.
- Participated in GITAM Excellence Meet 2k16 as a finance volunteer and marketing volunteer.
- Member of NSS (National Service Scheme) for 2017 to 2018.
- Won a district 2nd place in science welfare 2007 for AP and Telangana in Social& Environmental zone.
- Done Course Representative for MSC International Business for 2020 intake.
Timeline
Customer Service Advisor
CONCENTRIX GROUP LTD
12.2022 - 2 2023
Customer Service Representative(sub-postmaster)
HULME POST OFFICE
09.2020 - 03.2022
Assistant Professor
Sri Kavitha Engineering College
11.2017 - 04.2020
Customer service representative
SBI LIFE INSURANCE
03.2017 - 11.2017
M.Sc. International Business -
Salford University
B.Tech in Mining - undefined
Mother Teresa institute of science & Technology
undefined
Narayan junior college
undefined
Disney land high school
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