Mushtak Ahamed
Manager Travel Operations
Chennai
Summary
As a Manager with over 12 years of experience, I have developed a deep understanding of the travel industry and have honed my skills in providing exceptional customer service. My expertise includes creating customized travel itineraries, managing complex travel arrangements, and negotiating with vendors to ensure the best rates for my clients. I am highly organized, detail-oriented, and possess excellent communication skills, which have allowed me to build strong relationships with clients and colleagues alike. With a proven track record of exceeding sales targets and delivering exceptional customer satisfaction, I am confident in my ability to contribute to any travel organization.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Manager of Travel Operations
Qugo Travel Technologies Pvt Ltd
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Issuances and Re issuances of Flight tickets and monitor GDS queues
- Corporate Account Handling
- Handling Visas hotel and insurances
- Corporate packages for incentive trips
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
Assistant Manager (Admin and Travel Desk)
M&C Property Development
11.2023 - 01.2024
- Conduct regular performance evaluations and provide feedback to team members
- Train and supervise administrative staff members, providing guidance and support as needed
- Collaborate with other department managers to ensure smooth workflow and efficient operations
- Prepare and distribute internal communications, memos, and reports
- Monitor and manage office supplies and equipment inventory, ensuring timely replenishment
- Handle and resolve customer complaints or inquiries related to travel bookings or administrative services
- Assist in recruitment and onboarding process of new employees
- Maintain and update employee records, including attendance, leave, and performance evaluations
- Coordinate and schedule meetings, appointments, and travel arrangements for staff members
- Oversee and manage daily operations of administrative department and travel desk
- Handle MD and CEO booking and Calendar Management
- Being point of contact for general communications with their boss
- Making travel arrangements for executive officer work for and keeping track of their itineraries
- Planning and scheduling meetings
- Handling memos, reports, invoices, and related documents, including sensitive information
- Keeping confidential information
- Screening visitors and deciding if should be allowed to meet with executives
- Office duties such as sourcing office supplies and handling filing system
- Handling and redistributing faxes and emails
- Providing complete administrative support.
Senior Travel Consultant
Nearby Travel Solution PVT LTD
11.2019 - 11.2023
- Handling team of representatives offering customer support
- Issuances GDS tickets in offline based on request received from agent and Travel coordinator
- Student booking for USA and CANADA
- Hotel bookings Travel insurance for corporate travelers
- Resolving customer complaints through CRM system
- Follow up pending transaction with suppliers
- Updating invoices and billing for credit agents
- Uploading payments on vendor portal
- Follow up pending transaction with suppliers
- Process day-to-day refunds of failed transaction
- Follow communication procedures, guidelines, and policies
- Monitoring daily online transactions for bus and train bookings
- Reports uploading daily
- Respond to retailer's request for products and services
- Processing all refunds through recon
- Exceeded team goals and collaborated with staff members
- Negotiate rates and contracts with travel suppliers
- Handle customer inquiries and complaints in timely and professional manner.
- Implemented targeted marketing campaigns to further grow client base, resulting in 75% increase
Corporate Travel Consultant
Bin Ham Travel
06.2018 - 08.2019
- Maintain accurate records and documentation of all travel bookings
- Manage workflow and process under SLA
- Anticipate and provide help for potential challenges that may arise for the customer
- Provide thorough friendly and effective customer service to all customers during travel booking process (Primarily inbound calls and may also encompass outbound calls, email, etc)
- Handles all follow-up communications with customers to determine best solutions for problems
- Issuance and re-issuance of flight tickets in GDS and LCC
- Processing refunds and updating credit note
- Worldwide hotel booking and travel insurance
- Event management for corporate events
- Billing and invoice for daily issuance
- Visa Assistants and student bookings.
Counter Sales Officer
Fast Rent A Car
11.2015 - 05.2018
- Greet customers and provide excellent customer service
- Handle cash and credit card transactions accurately
- Maintain knowledge of products and promotions
- Provide excellent customer service in completing car rental contracts offering additional coverage and upgrades to meet customer needs
- Handling shuttle service for group bookings
- Pickup and drop from hotels
- Chauffeurs service for airline business class travelers
- Help handle upset customers, conflicts, and challenging situations
- Billing and invoices for daily and weekly rentals and updating fuel billing into the system
- Creating and managing corporate accounts
- Process transaction of vehicle rental, insurance coverage, and processing payments in connection with a credit card using the computer system
- Update inventory of vehicles that are in use or in maintenance
- Updating the credit note to the corporate accounts
- Delivered accurate and on-time monthly financial closing for A/R functions.
Travel coordinator
MMG Group
11.2014 - 09.2015
- Assist with visa applications and other travel documentation as needed
- Provide travel-related training and guidance to employees
- Stay up-to-date on travel industry trends and regulations
- Develop and maintain relationships with travel vendors and negotiate rates and contracts
- Maintain accurate records of travel expenses and invoices
- Coordinate group travel arrangements for company events and conferences
- Communicate with travelers to provide itinerary details and address any issues or concerns
- Manage travel budgets and expenses, ensuring compliance with company policies
- Research and book flights, hotels, rental cars, and other travel accommodations
- Plan and coordinate travel arrangements for employees and clients
- Verifying vendors invoices and release the payments on time
- Maintain the employee leave management and process the tickets for on-shore employees.
Ticketing Executive
SKYLINE TRAVELS
07.2012 - 10.2013
- Competency to maintain positive client and co-worker relationships
- Proactively provide feedback to management to avoid future customer issues
- Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control
- Performs daily and weekly reconciliation of sales generated at client locations
- Handling HAJ and UMARA visas and complete packages
- Issuance and re-issuance for LCC and GDS tickets
- Prepare invoice copy for clients
- Respond to customer inquiries and resolve ticketing issues in a timely and professional manner
- Communicate with customers to provide information and assistance with ticket purchases.
Education
High School Diploma -
Institute Of Airlines And Travel Agencies
CHENNAI, INDIA 02.2012 - 2012.05
Bachelor of Arts - Commerece And Accounts
The New Collage
Chennai, India 06.2009 - 05.2012
High School Diploma -
Govt Madrasa I Azam Higher Sec School
Chennai, India 06.2007 - 05.2009
SSCL -
Govt Madrasa I Azam Higher Sec School
Chennai, IndiaNo Degree - Six Sigma Certificate
Learn Tube By Carrer Ninja
Bangalore 04.2024 - 04.2024
No Degree - Tourism And Travel Management
Travelport GDS
Bengaluru, India 04.2001 -
Skills
Proficient in Microsoft Office Suite, including Word, Excel, and Outlook
Business Development
Staff Development
Time Management
Familiarity with various travel booking platforms and tools
Ability to negotiate with airlines, hotels, and other travel vendors
Experience in managing travel budgets and expenses
Extensive knowledge of travel industry trends, destinations, and products
Ability to manage multiple tasks and priorities in a fast-paced environment
Proficient in travel booking systems such as Amadeus and Galileo
Experience in creating customized travel itineraries for clients
Knowledge of visa and passport requirements for various countries
Familiarity with travel insurance policies and procedures
Ability to work independently and as part of a team
Certification
Attend Customer service workshop in Qatar
Timeline
No Degree - Six Sigma Certificate
Learn Tube By Carrer Ninja
04.2024 - 04.2024
Manager of Travel Operations
Qugo Travel Technologies Pvt Ltd
02.2024 - Current
Assistant Manager (Admin and Travel Desk)
M&C Property Development
11.2023 - 01.2024
Senior Travel Consultant
Nearby Travel Solution PVT LTD
11.2019 - 11.2023
Corporate Travel Consultant
Bin Ham Travel
06.2018 - 08.2019
Counter Sales Officer
Fast Rent A Car
11.2015 - 05.2018
Travel coordinator
MMG Group
11.2014 - 09.2015
Ticketing Executive
SKYLINE TRAVELS
07.2012 - 10.2013
High School Diploma -
Institute Of Airlines And Travel Agencies
02.2012 - 2012.05
Bachelor of Arts - Commerece And Accounts
The New Collage
06.2009 - 05.2012
High School Diploma -
Govt Madrasa I Azam Higher Sec School
06.2007 - 05.2009
No Degree - Tourism And Travel Management
Travelport GDS
04.2001 -
SSCL -
Govt Madrasa I Azam Higher Sec School
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