Summary
Overview
Work History
Education
Skills
Attributes
Personal Information
Timeline
Generic
Mushtaq Ali

Mushtaq Ali

Hyderabad

Summary

Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.

Experience of 8+Years

Overview

11
11
years of professional experience

Work History

Lead - Account Management

Sutherland Global Services
Hyderabad
02.2023 - Current
  • Oversee team's daily activities ensuring consistent quality delivery.
  • Established precise targets for team alignment.
  • Delegated objectives and duties to team members.
  • Regularly evaluated team members' performance and provided feedback.
  • Encouraged creativity and calculated risk-taking among team members.
  • Resolving issues: Listening to feedback and addressing conflicts and disagreements
  • Interacted with customers and addressed inquiries.
  • Suggested and planned events to enhance team bonding.
  • Assumed management responsibilities during manager's absence.
  • Distributed schedules to ensure timely access for all team members.
  • Handled numerous groups of new employees during onboarding on the process

Senior Associate

WIPRPO LIMITED
12.2019 - 01.2023
  • Handled network services for AT&T's US operations.
  • Tackles customer inquiries by analyzing past interactions and responses.
  • Increased product and service utility through new applications.
  • Delivered targeted outcomes to advance organizational mission through dedicated customer service efforts.
  • Processed new orders while updating statuses via email to customers and clients.
  • Cultivated positive relations with clients, managers, customers.
  • Serves as SME for team to address and solve issues.
  • Managed client network accounts, adding or modifying services.

Senior Accountant

AL RAMA INTERNATIONAL FZCO
06.2014 - 09.2019
  • Company Overview: Dubai UAE
  • Verified and posted accounts payable and receivable.
  • Generated accurate accounting reports.
  • Enhanced internal controls by developing and documenting business processes.
  • Summarized financial status by gathering data and preparing balance sheets.
  • Preparing the month/total outstanding report of all sales concern & submitting to the Account manager
  • Prepared current and post-dated cheques as necessary.
  • Posted adjustment journal entries for suppliers and customers.
  • Reviewed economic data to generate comprehensive reports.
  • Identified errors and suggested efficiency improvements.
  • Review and recommend modifications to accounting systems and procedures
  • Contributed to the setting of departmental goals.
  • Support month-end and year-end close process
  • Collaborated with financial and accounting managers to enhance financial procedures.
  • Verified, allocated, and posted transactions to maintain subsidiary accounts.

Education

PGD - Post Graduation Diploma in Management

Oxford College of London
U.K
01.2012

B. Com - Bachelor of Commerce

Osmania University
Hyderabad, A.P, India
01.2009

Skills

  • SAP Financial Accounting
  • Keen Attention
  • MS OFFICE
  • Workforce Talent Optimization
  • Performance Evaluation
  • Clear Interpersonal Communication
  • Client Relationship Management
  • Operational Management
  • Customer Relations

Attributes

1. Clear, Effective Communication
2. Setting goals for improvement and development.
3. Emotional Intelligence
4. Organization
5. Ability to Delegate
6. Openness
7. Problem Solving - Practicing skills
8. Decision-Making
9. Inviting feedback from your team
10. Pursuing professional development.

Personal Information

  • Date of Birth: 05/05/87
  • Nationality: Indian
  • Marital Status: Married
  • Languages : English - Urdu/Hindi

Timeline

Lead - Account Management

Sutherland Global Services
02.2023 - Current

Senior Associate

WIPRPO LIMITED
12.2019 - 01.2023

Senior Accountant

AL RAMA INTERNATIONAL FZCO
06.2014 - 09.2019

PGD - Post Graduation Diploma in Management

Oxford College of London

B. Com - Bachelor of Commerce

Osmania University

Similar Profiles

CREATE PROFILE
Mushtaq Ali