Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Muskaan Arora

Hyderabad

Summary

Results-oriented Business Analyst and SaaS Consultant with 3+ years of experience delivering data-driven solutions for Fortune 500 companies. Skilled in SQL and Excel VBA for data analysis, leading to improved operational processes and customer satisfaction. Strong track record in cross-functional collaboration and metric-driven decision-making.

Overview

3
3
years of professional experience

Work History

Consultant-I | Business Analyst

HighRadius Technologies
Hyderabad
07.2022 - Current
  • Led SaaS implementations for Fortune 500 clients (Unilever, Dover, Baker Hughes, Warner Bros Discovery, Cadence, Snowflake, Butterfly), aligning automation solutions with Order-to-Cash (O2C) business needs.
  • Designed and configured an automation collections tool, ensuring alignment with client-specific accounts receivable strategies and optimization of the collections process for high-risk accounts.
  • Performed root cause analysis and stakeholder interviews to identify process gaps; implemented solutions that enhanced operational efficiency by 30%.
  • Spearheaded the change request management process redesign, reducing the backlog by 75% and enhancing SLA compliance.
  • Conducted UAT, regression, and functional testing for new implementations, ensuring successful client onboarding and system adoption.
  • Collaborated cross-functionally with product, sales, and technical teams to define metrics, document functional requirements, and ensure project alignment.
  • Manage system integration with multiple ERPs (SAP, Workday, Oracle, etc.) to ensure seamless data synchronization.

Education

B.Tech - Computer Science

Kalinga Institute of Industrial Technology
Bhubaneswar, Odisha
06.2022

Skills

  • Microsoft Excel, JIRA, SQL proficiency
  • MS Office Suite
  • Business analysis: requirements gathering
  • UAT (User Acceptance Testing), regression testing, functional testing
  • Methodologies: Agile (Scrum), Waterfall
  • CSS, HTML
  • Process automation
  • Change management
  • Risk mitigation
  • Business process optimization
  • Stakeholder engagement
  • Use case analysis
  • KPI tracking

Accomplishments

  • Awarded HighRadius Spot Award for exceptional performance in Q1 and Q2 2024
  • Achieved 40% reduction in manual intervention through process automation.

Timeline

Consultant-I | Business Analyst

HighRadius Technologies
07.2022 - Current

B.Tech - Computer Science

Kalinga Institute of Industrial Technology

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