Muskaan Singh
Associate Process Manager
Summary
Manager with healthy track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Organized and dependable individual, successful in managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently managing a team of 20 individuals in Portfolio reconciliation and Compliance Regulatory reporting also supporting Dispute reporting related to Daily Margin call process.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Associate Process Manager
eClerx Services Limited
Pune
06.2021 - Current
- Process Reconciliation under the CFTC, EMIR, SEC and MAS Regulations.
- Dispute filing under NFA, SEC, MAS and EMIR.
- Working on Third Party Applications in respect to collateral management, dispute resolution.
- Working on Audit requests from Regulators and internal audit.
- Managing Regulatory Compliance activity for portfolio reconciliation.
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Gathered and analyzed large amounts of data to determine improvement projections.
- Evaluated impact of process change on overall operation and determined RU calculations.
- Handled portfolios of Fed/Non-Fed, Hedge Funds and Platinum clients.
- Managing issues or disputes in portfolio related to Margin Calls.
- Provide trainings to the team related to lack of clarity on break categories and root cause.
- Supervise high aged breaks in the portfolio and High MTM breaks in the portfolio and take corrective action.
- Identify incorrect Setups and data records leading to bad Margin calls.
- Involved in recognizing inaccurate data feeds/data standard issues leading to false breaks.
- Handling Manual reconciliation of Platinum Client like BlackRock.
- Handling issues related to new Margin Requirements for Non-Centrally Cleared Derivatives (MRNCCD).
- Worked on automation projects with collaboration with IT , MO and Operations team.
- Supervise Client Call on issues related to portfolio reconciliation and regulatory reporting.
- Working on multiple OTC Derivative Products like FX , CDS, IRS, etc. For Reconciliation.
- Performed quality assurance checks on transactions and account actions to assess compliance and regulatory regulations.
- Managing escalations related to portfolio reconciliation, compliance and regulatory reportable dispute.
- Working on automating projects impacting error free reports.
Marketing Research Intern
CCS Global Tech Helm 360
New Delhi
06.2020 - 10.2020
- Contributed to mock-ups, email campaigns, and social media content.
- Collaborated with team members to help expand marketing channels.
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Handled marketing website layout
Sales Promoter
Baggry's
New delhi
08.2019 - 08.2019
- Performed market research to cater sales promotion incentives and increase sales.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Provided coupons, product samples and informational brochures to customers.
- Resolved customer issues and concerns by listening attentively, identifying root issue and implementing best resolution possible.
- Maintained inventory by organizing stockroom.
- A live Project
Education
MBA - Operations Management, Marketing Management
Amity Business School, Noida Amity University
Noida 06.2019 - 06.2021
Bachelor's in Commerce - Commerce
PGDAV College, Delhi University
New Delhi 07.2015 - 06.2018
Intermediate Examination Certificate - Commerce
Jagran Public School
Lucknow 04.2014 - 03.2015
High School Diploma -
Ryan International School
Shahjahanpur 04.2012 - 03.2013
Skills
Drafting specialist
Certification
AUBSI (Risk Management) Certified
Accomplishments
Received Business Special Award for exceptional performance. (March 2022)
Received Value Award for client appreciation on achieving compliance regulatory deadlines. (September 2022)
Timeline
Collateral Management (Ongoing)
03-2023
Associate Process Manager
eClerx Services Limited
06.2021 - Current
Marketing Research Intern
CCS Global Tech Helm 360
06.2020 - 10.2020
Sales Promoter
Baggry's
08.2019 - 08.2019
MBA - Operations Management, Marketing Management
Amity Business School, Noida Amity University
06.2019 - 06.2021
Bachelor's in Commerce - Commerce
PGDAV College, Delhi University
07.2015 - 06.2018
Intermediate Examination Certificate - Commerce
Jagran Public School
04.2014 - 03.2015
High School Diploma -
Ryan International School
04.2012 - 03.2013
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