Muskan

• Expanded client base by fostering strong relationships.
• Recruited, hired and trained new hires to optimize profitability.
• Analyzed client data and identified opportunities for growth.
• Negotiated contracts with clients to maximize profitability.
• Solicited feedback from customers on their experience with products or services.
• Employed multiple software and tools to enhance process efficiency.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

Process Associate.

Mohali, India.

Unify logistics solutions.

• Generated leads by cold calling prospective customers.
• Monitored and reported on transportation costs, ensuring adherence to budget constraints.
• Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
• Prepared budgets for transportation expenses based on projected volume, seasonality and existing contracts.
• Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.

Software Developer Intern.

Noida, UP.

Techugo Private Limited.

• Contributed to the development of internal tools to automate software development processes.
• Collaborated with the quality assurance team to define testing strategies and fix identified issues.