Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic
Muskan Anand

Muskan Anand

Jammu and Kashmir

Summary

Dedicated Cabin Crew professional with proven experience in safety protocol adherence, emergency equipment operation, and enhancing passenger service. Skilled in cockpit coordination and effective communication, previously served as a Student Advisor guiding academic and visa processes. Aiming to leverage cabin crew expertise to enhance team dynamics and elevate passenger satisfaction.

Overview

2
2
years of professional experience

Work History

Cabin Crew

Vistara
05.2023 - 11.2024
  • Operated safety and emergency equipment, reassuring passengers during turbulence.
  • Welcomed passengers during boarding, ensuring smooth ticket checks and an efficient boarding process.
  • Maintained cleanliness standards between flights, enhancing passenger comfort.
  • Collected post-flight passenger feedback to identify service improvement opportunities.
  • Recorded in-flight incidents, enabling necessary follow-up procedures.

Student Advisor

Silver Fern Education Consultant
10.2022 - 03.2023
  • Advised students on academic matters and assisted them in selecting overseas study programmes aligned with their profiles.
  • Offered remote advice on student visa processes for Canada, UK, and Australia.
  • Engaged with clients to understand requirements and reached out to prospects to increase student enrollments.
  • Collected and analyzed customer information.

Cabin Crew

Air India
11.2024
  • Led crew briefings to ensure clear communication of flight specifics and enhance team preparedness.
  • Coordinated with cockpit crew to effectively relay flight details and address passenger needs.
  • Participated in regular training sessions to uphold safety protocols and ensure compliance with regulations.

Education

Bachelor of commerce - Accounts

Indira Gandhi National Open University
Jammu
05.2025 - 01.2025

Diploma - Aviation, Hospitality, Travel and Customer Service

Frankfinn Institute of Air hostess training
Jalandhar

12th - commerce

JK Montessorie School
Jammu, J&K

10th -

JK Montessorie School
Jammu, J&K

Skills

  • Safety protocol adherence
  • Emergency equipment operation
  • Team performance improvement
  • Interpersonal collaboration
  • Problem solving
  • Effective customer service
  • Coordinated passenger services
  • Clear communication
  • Time management
  • Requirement adaptation
  • Hobbies and Interests

    • Traveling: Exploring new destinations and understanding different cultures.
    • Cooking: Trying out new recipes and developing culinary skills.
    • Fitness: Maintaining a regular exercise routine and a healthy lifestyle.
    • Reading: Engaging with aviation-related books or motivational books

    Languages

    Hindi
    First Language
    English
    Proficient
    C2

    Timeline

    Bachelor of commerce - Accounts

    Indira Gandhi National Open University
    05.2025 - 01.2025

    Cabin Crew

    Air India
    11.2024

    Cabin Crew

    Vistara
    05.2023 - 11.2024

    Student Advisor

    Silver Fern Education Consultant
    10.2022 - 03.2023

    Diploma - Aviation, Hospitality, Travel and Customer Service

    Frankfinn Institute of Air hostess training

    12th - commerce

    JK Montessorie School

    10th -

    JK Montessorie School
    Muskan Anand