Muskan Anand
Jammu and Kashmir
Summary
Dedicated Cabin Crew professional with proven experience in safety protocol adherence, emergency equipment operation, and enhancing passenger service. Skilled in cockpit coordination and effective communication, previously served as a Student Advisor guiding academic and visa processes. Aiming to leverage cabin crew expertise to enhance team dynamics and elevate passenger satisfaction.
Overview
2
2
years of professional experience
Work History
Cabin Crew
Vistara
05.2023 - 11.2024
- Operated safety and emergency equipment, reassuring passengers during turbulence.
- Welcomed passengers during boarding, ensuring smooth ticket checks and an efficient boarding process.
- Maintained cleanliness standards between flights, enhancing passenger comfort.
- Collected post-flight passenger feedback to identify service improvement opportunities.
- Recorded in-flight incidents, enabling necessary follow-up procedures.
Student Advisor
Silver Fern Education Consultant
10.2022 - 03.2023
- Advised students on academic matters and assisted them in selecting overseas study programmes aligned with their profiles.
- Offered remote advice on student visa processes for Canada, UK, and Australia.
- Engaged with clients to understand requirements and reached out to prospects to increase student enrollments.
- Collected and analyzed customer information.
Cabin Crew
Air India
11.2024
- Led crew briefings to ensure clear communication of flight specifics and enhance team preparedness.
- Coordinated with cockpit crew to effectively relay flight details and address passenger needs.
- Participated in regular training sessions to uphold safety protocols and ensure compliance with regulations.
Education
Bachelor of commerce - Accounts
Indira Gandhi National Open University
Jammu 05.2025 - 01.2025
Diploma - Aviation, Hospitality, Travel and Customer Service
Frankfinn Institute of Air hostess training
Jalandhar12th - commerce
JK Montessorie School
Jammu, J&K10th -
JK Montessorie School
Jammu, J&KSkills
Hobbies and Interests
- Traveling: Exploring new destinations and understanding different cultures.
- Cooking: Trying out new recipes and developing culinary skills.
- Fitness: Maintaining a regular exercise routine and a healthy lifestyle.
- Reading: Engaging with aviation-related books or motivational books
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Bachelor of commerce - Accounts
Indira Gandhi National Open University
05.2025 - 01.2025
Cabin Crew
Air India
11.2024
Cabin Crew
Vistara
05.2023 - 11.2024
Student Advisor
Silver Fern Education Consultant
10.2022 - 03.2023
Diploma - Aviation, Hospitality, Travel and Customer Service
Frankfinn Institute of Air hostess training
12th - commerce
JK Montessorie School
10th -
JK Montessorie School