Muskan Baig

• LOB 1-Health insurance
• Handled customer inquiries and suggestions courteously and professionally
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Reviewing and resolving all incoming inquiries from internal and external customers in a timely manner.
• Providing customers with detailed information about policies and products. Managing the customer complaint database.

2- Travel Insurance

. Stay updated on industry trends and new travel destinations to better assist customers in their travel planning.

.Advised customers on travel insurance policies according to their needs.

• Explained the benefits of various travel insurance policies to clients.
• Maintain a high level of product knowledge to effectively address customer queries and promote our services.

• Gathered required information from customers for
  settlement reviews and followed up on
  management- determined results.
• Interviewed customers to determine reasons for
  delinquency, source of income and next pay date
  to build solutions for financial issues.
• Navigated different debt collection systems and
  methods.
• Supported arguments with evidence-based claims
  to persuade individuals to make debt payment
• Mentored new members on scripts, strategies and
  company information to maximize performance.Conveyed current account information and
  obtained payments by using pre-scripted
  statements.
• Met demands of busy collections group by
  performing high volume of daily calls
• Reduced total number of outstanding accounts by
  consistently pursuing debtors and reclaiming owed
  funds

• Handling the finance process from documentation to car delivery.
• Reduced the TAT from 9 days to 3 days Coordinating with the bank, customer and the yard team Coordinating with RTO team and insurance team to close the case.
• Convincing the customer for any pendency of documents.