Muskan Bansal

Managing and monitoring the processes in place to comply with internal and external audit requirements.

This includes ensuring customer adjustment, scheme/customer settlements are completed as per agreed timelines. Breaks management clearance timeframe of interface, Suspense, and GL Account controls are in place and adhered to, and that the risks are evaluated, understood, and mitigated as per the SOX directives.

Ensuring all the SLAs are met as per defined timelines.

Daily reconciliation and breaks management, as per defined delinquency period of the Accounts.

Journal processing and Risk reporting, as defined in SOP/ALP's.

Preparing reconciliation templates at month end and attesting them in the Inform portal.

Adhere to PSD controls and process customer adjustments/settlements on a timely basis.

Collate and analyze financial data from various reports and systems.

Analytical skills to make meaningful inferences.

Conduct and manage calls, as and when required, with other operations teams for break clearances on time.

• Preparing daily revenue report.
• Preparing and posting journal entries.
• Credit card reconciliation and settlement audit.
• Gift card reconciliation and audit of complimentary checks.
• Occupancy tax reconciliation and audit of room and F&B sales, and covers.
• Cash reconciliation.
• No-show audit and void reconciliation.
• Spa, banquets, and catering reconciliation
• Movie and Wi-Fi audit.
• Mail handling and conduct, and manage calls with clients as and when required.