Muskan Burman
Summary
Results-driven Business Development Specialist with over 5 years of experience in sales, account management, and revenue growth across domestic and international markets. Proven track record of exceeding sales targets and leading cross-functional teams.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Business Development Specialist
Troovy
2026.02 - Current
- B2B Channel Expansion: Onboarded 20+ regional distributors across India within 6 months, driving over ₹1M in net-new revenue.
- Account Management: Nurtured relationships across a network of 35+ distributors and retailers, successfully increasing repeat order volume.
- Prospecting and Pipeline Generation: Leveraged LinkedIn, App Distributor, and ZoomInfo to build high-converting pipeline and manage end-to-end sales cycle.
- Corporate Gifting & Revenue: Designed and launched GTM strategy for corporate gifting vertical, delivering customized product bundles and securing bulk orders.
- Logistics & Order Management: Synchronized sales operations with logistics to streamline dispatch and delivery schedules.
Sales Specialist
Sleepycat
2023.08 - 2026.02
- Scaled Enterprise Accounts: Scaled B2B revenue to ₹1 Cr+ by driving end-to-end sales cycles for key hospitality clients (Hotels, Resorts, Airbnb).
- High-Value Negotiations: Spearheaded contract negotiations with enterprise buyers, securing high-margin deals and favourable commercial terms.
- Growth Strategies: Developed sales forecasts and conducted market analysis to uncover growth opportunities, resulting in targeted sales initiatives.
- Team Leadership: Led, coached, and managed a 6-member sales team, consistently overachieving monthly targets.
- Cross-Functional Collaboration: Collaborated with Customer Support and Experience teams to enhance client satisfaction, leading to improved retention rates.
Customer Relation Manager
Propzilla Infratech
2023.04 - 2023.07
- Portfolio Management: Managed high-net-worth and corporate client portfolios, driving sales and onboarding process to consistently exceed monthly revenue targets.
- Deal Closing & Negotiations: Facilitated negotiations among buyers, developers, and clients, securing high-value transactions and fostering strong relationships.
- Client Retention & Upselling: Identified upsell and cross-sell opportunities, enhancing revenue across commercial and residential properties.
- Escalation & Service Excellence: Streamlined client query and grievance management, reducing resolution time and enhancing customer satisfaction.
Business Development Manager
Smart Parts Exports
2021.03 - 2022.11
- Territory & Revenue Growth: Scaled the Latin America region to consistently generate $100K+ monthly revenue, repeatedly exceeding sales targets.
- Lead Generation & Expansion: Generated high-value enterprise leads by delivering live product demos and representing the brand at national and international automotive expos/events.
- Account Retention: Managed key client relationships and high-priority escalations and inquiries, ensuring smooth client experience.
Education
BA -
Delhi University
2019-06
Skills
- Sales cycle management
- CRM expertise
- Account management
- Customer retention
- Customer experience
- Digital marketing strategies
- Multi-channel outreach
- Sales planning
- Competitive analysis
- Cross-functional collaboration
- Contract negotiation
- Microsoft Office proficiency
Soft Skills
- Leadership
- Time management
- Attention to detail
- Teamwork
- Work ethic
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Business Development Specialist
Troovy
2026.02 - Current
Sales Specialist
Sleepycat
2023.08 - 2026.02
Customer Relation Manager
Propzilla Infratech
2023.04 - 2023.07
Business Development Manager
Smart Parts Exports
2021.03 - 2022.11
BA -
Delhi University