Muskan Chandel

• Act as the Single Point of Contact for over 540 employees in Tech Engineering and Product teams, managing HR touchpoints including grievance resolution, career coaching, engagement, and performance support.
• Drive business-aligned HR strategies in close collaboration with functional heads, including workforce planning, team design, and succession mapping.
• Lead and execute end-to-end HR projects, from onboarding redesign and feedback architecture to engagement and retention strategies.
• Played a pivotal role in the DarwinBox HRMS implementation, owning requirement gathering, UAT testing, configuration alignment, and post-go-live adoption support.
• Designed and implemented custom HR policies, SOPs, and compliance frameworks that supported scale, agility, and business alignment across tech functions.
• Core member of the Performance Management System (PMS) team, responsible for cycle governance—goal setting, mid-year check-ins, normalization, and manager capability-building.
• Partnered with legal and finance teams on IPO documentation and HR readiness, including policy audits, headcount structures, and ESOP communication strategy.
• Contributed to strategic cross-functional initiatives around work design, diversity & inclusion, and tech talent lifecycle optimization.
• Led HR digital transformation initiatives.
• Developed and implemented strategic workforce planning models resulting in cost optimization through improved forecasting and utilization.
• Co-created competency frameworks and performance appraisal systems, embedding business KPIs and development planning.
• Spearheaded engagement initiatives that improved within 6 Months leveraging pulse surveys and action-based feedback.
• Worked alongside CXO to implement agile people practices and deliver data-backed decision-making tools across talent, engagement, and L&D streams.
• Identified L&D gaps and co-designed targeted capability-building programs tailored to role-critical tech and leadership skills.

Reported directly to the Founder & CEO

• Owned and executed end-to-end recruitment and onboarding lifecycle.
• Acted as client-facing HR, resolving team escalations and maintaining transparent communication across project stakeholders.
• Handled grievance redressal, conflict resolution, and conducted monthly check-ins to promote a healthy work environment.
• Designed and delivered POSH training sessions, ensuring compliance and awareness across all levels.
• Supported the admin function — including office procurement, vendor management, and workspace optimization.
• Collaborated closely with the marketing team to ideate brand campaigns, contributed to product analysis, and supported go-to-market brainstorming sessions.
• Created strategic PowerPoint decks for investor meetings and client proposals, combining HR insights with business narratives.
• Designed employee handbooks, policy frameworks, and performance appraisal systems tailored to startup needs.
• Introduced quarterly engagement and wellness activities to build culture and reduce attrition.

· Served as a key contributor in the HRMS transition project from Peoplestrong to SAP SuccessFactors in partnership with Deloitte, ensuring accurate migration of data and continuity of HR operations.

· Managed ATS (Applicant Tracking System) and RCM (Recruiting & Candidate Management) modules including job requisitions, pipeline tracking, and hiring workflow standardization.

· Functioned as the Onboarding SPOC for PAN India, successfully onboarding over 800 employees across multiple functions and locations, ensuring 100% documentation compliance.

· Led the Induction & Orientation process — created simplified templates, digital handbooks, and modular orientation decks to improve new hire experience and reduce ramp-up time.

· Collaborated with L&D team to align Learning and Development modules in SAP with onboarding workflows and role-specific training needs.

· Supported the Exit management process, including documentation, system clearance, and feedback collation via SAP modules.

· Worked closely with Deloitte consultants for requirement gathering, UAT, and go-live readiness, acting as a bridge between internal HR teams and external partners.

• Managed end-to-end recruitment lifecycle for multiple departments including job postings, sourcing, screening, interviews, and onboarding.
• Orchestrated the onboarding process and documentation compliance for 500+ employees, ensuring 100% accuracy and audit readiness.
• Served as SPOC for grievance redressal, addressing concerns related to policies, payroll, leaves, and workplace culture.
• Played a key role in NABL accreditation audits (2021 & 2022) by ensuring complete and updated HR documentation; contributed to zero non-conformities.
• Spearheaded the transition of HRMS from ZingHR to HROne, collaborating with IT and vendor teams for smooth data migration and employee training.
• Launched and facilitated employee engagement initiatives including wellness programs, team-building events, and monthly recognition programs, improving employee satisfaction scores.
• Supported HR leadership in policy formulation, compliance audits, and process standardization.