Hi, I’m
Muskan Chaudhary
Customer Success Manager
Ghaziabad
Summary
Customer Success Specialist with experience in onboarding, account management, and customer support. Proven ability to enhance customer satisfaction, reduce churn, and support team management with strong reporting and communication skills.
Overview
7
years of professional experience
Work History
Apna TimeTech Pvt. Ltd.
Senior Customer Success Specialist
05.2023 - 04.2025
Job overview
- Led client onboarding and structured training programs
- Managed account health with routine check-ins and optimization
- Increased upsell potential through strategic engagement
- Delivered data-driven reports and insights for retention and performance
- Improved platform features through user feedback
Teleperformance Global Services Pvt. Ltd.
Senior Customer Service Associate
07.2022 - 05.2023
Job overview
- Handled multichannel customer inquiries and issue resolution
- Supported order, return, and refund processes
- Managed conflict and escalations with focus on VIP clients
- Created self-service tools and process improvements
- Tracked key performance indicators to ensure service quality
Abhisha International Industries
Sales and Customer Support Manager
11.2019 - 11.2020
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales by developing and implementing effective sales strategies.
- Successfully managed high-profile accounts, ensuring timely delivery of products/services while maintaining profitability margins.
- Established a strong brand presence within the industry through networking events and trade shows participation.
Cherry E- Commerce Services Pvt. Ltd.
Customer Support Executive
09.2018 - 09.2019
Job overview
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
DBRAUAgra, India
Bachelor of Arts from English, Sociology, History
05-2020
Bohra Public SchoolFaridabad, India
Intermediate from Science
04.2001
Bohra Public SchoolFaridabad, India
High School Diploma
04.2001
Skills
Skilled typist with 45 WPM
Skilled in internet research and navigation
Building customer loyalty
Effective team coordination
Stakeholder feedback gathering
Customer relationship management software
Targeted customer analysis
Accomplishments
- Recognized as a Star Performer at Apna TimeTech Pvt. Ltd.
- Consistently exceeded quality metrics in all roles
- Top Performer in Flipkart project at Teleperformance
Timeline
Senior Customer Success Specialist
Apna TimeTech Pvt. Ltd.
05.2023 - 04.2025
Senior Customer Service Associate
Teleperformance Global Services Pvt. Ltd.
07.2022 - 05.2023
Sales and Customer Support Manager
Abhisha International Industries
11.2019 - 11.2020
Customer Support Executive
Cherry E- Commerce Services Pvt. Ltd.
09.2018 - 09.2019
Bohra Public School
Intermediate from Science
04.2001
Bohra Public School
High School Diploma
04.2001
DBRAU
Bachelor of Arts from English, Sociology, History