Muskan Jain
Gurgaon
Summary
Dynamic professional with a proven track record, excelling in customer service and relationship building. Versatile experience in the customer service genre with various industries. Adapt to analyzing feedback to enhance satisfaction and drive sales. Skilled in staff training and problem-solving, fostering a culture of continuous improvement and operational excellence. Committed to delivering exceptional results in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Aviation Instructor
TNC Aviation
Gurgaon
12.2024 - 07.2025
- Developed lesson plans to enhance student engagement in communication topics.
- Assessed student performance through assignments and provided constructive feedback.
- Mentored students in developing effective interpersonal communication strategies for various contexts.
- Mentored and advised students on professional development opportunities within the field of communications.
- Researched best practices in teaching techniques related to communication studies.
CUSTOMER EXPERIENCE MANAGER
INDITEX (ZARA)
Delhi, Gurgaon
11.2021 - 02.2023
- Proactively increased sales by providing a high level of customer service through great interactions and meeting the needs of the customers.
- Evaluate and address customer feedback, developing and implementing strategies accordingly to improve customer satisfaction, ensuring the company’s standing and profits.
- Identifying the errors and areas for improvement. Making structured plans and providing training to the staff for the overall betterment of the customer experience at the store.
- Ensuring efficient roster planning for all departments for smooth day-to-day operations.
- Responsible for scrutinizing all garments that come for exchange or refund in the store.
- Acting as a bridge between the higher hierarchy and customers.
- Analyzed customer feedback to identify trends and areas for improvement.
Business Development Manager
square yards
Gurgaon
06.2020 - 10.2020
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Established new customer accounts using negotiation and sales closing abilities.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
Cabin Attendant
INDIGO AIRLINES
Bangalore, Gurgaon
10.2017 - 03.2020
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights, promptly.
- Resolved problems, improved operations, and provided exceptional client support.
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.
- Ensured passenger safety through thorough pre-flight checks and compliance with regulations.
Customer Service Executive
Wait Disney World
Florida, USA
06.2017 - 09.2017
- Conferred with customers about concerns regarding products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Solicited customer engagement in loyalty programs to enhance company revenue generation.
- Described product and service details to customers to provide information on benefits and advantages.
- Built strong relationships with the field operations team to support business development opportunities and improve service.
Industrial Trainee
Taj City Center
Gurgaon
01.2017 - 06.2017
- Updated customer accounts with add-on room charges, including minibar use, and room service bills.
- Entered customer data using software, and updated information whenever patrons changed rooms.
- Provided guests with above-and-beyond service, including making outside venue reservations, and setting up tours.
- Prepared weekly employee work schedules for team members, ensuring all shifts received adequate coverage.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rates.
Education
Bachelors - Hospitality Management
Chandigarh University
Chandigarh01.2018
Senior secondary education -
Asha Modern School
Saharanpur01.2015
Skills
- Active and positive approach
- Adaptable to a dynamic environment
- Excellent communication skills
- Good analytical and evaluation skills
- Customer service
- Problem solving
- Professional development
- Staff training
- Relationship building
Certification
- Successfully completed the IELTS exam with 7.5 bands
Languages
English
First Language
Timeline
Aviation Instructor
TNC Aviation
12.2024 - 07.2025
CUSTOMER EXPERIENCE MANAGER
INDITEX (ZARA)
11.2021 - 02.2023
Business Development Manager
square yards
06.2020 - 10.2020
Cabin Attendant
INDIGO AIRLINES
10.2017 - 03.2020
Customer Service Executive
Wait Disney World
06.2017 - 09.2017
Industrial Trainee
Taj City Center
01.2017 - 06.2017
Bachelors - Hospitality Management
Chandigarh University
Senior secondary education -
Asha Modern School
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