MUSKAN JINDAL
New Delhi
Summary
Dynamic Business Associate with a proven track record at the British Council Shared Services, driving operational efficiencies and enhancing stakeholder engagement. Skilled in process optimization and critical thinking, I excel in cross-functional collaboration, contributing to talent development and strategic decision-making. Committed to fostering sustainable growth and organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Associate
British Council Shared Services
Noida
04.2021 - Current
- Identified and implemented operational exigencies to support sustainable growth and organizational goals.
- Actively participated in a diverse range of cross-skilling training programs, enhancing versatility and adaptability.
- Collaborated closely with senior leadership in succession training initiatives, contributing to talent development and knowledge transfer.
Customer Service & Operations Analyst
Royal Bank of Scotland
New Delhi
11.2018 - 12.2019
- Revitalized operational frameworks to align processes with organizational objectives and enhance efficiency .
- Produced analytical reports that supported senior management in pivotal decision-making and strategic planning.
Education
MBA - Marketing & International Business
Jaipuria Institute of Management
Uttar Pradesh, India06.2022
BBA - General Management
Maharaja Agrasen Institute of Management Studies
New Delhi, India06.2018
Skills
- Operations management
- Process optimization
- Stakeholder engagement
- Cross-functional team collaboration
- Problem solving and critical thinking
- Adaptability and multitasking
- Customer relationship management
Accomplishments
- Recognized as a Core Service Behavior Champion at RBS for consistently delivering the highest KPIs and service excellence
- Awarded the highest productivity certificate at the British Council for exceptional performance and operational efficiency
Volunteer Experience
- Rotaract Club organized and volunteered in community health initiatives with the Rotaract Club, including polio immunization drives and blood donation camps, contributing to public health awareness and outreach.
- Sweat for Swadeshi, successfully completed a 50 km cycling marathon, earning recognition for endurance and perseverance.
Certification
- Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, Macros, Data Visualization, and Reporting).
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Business Associate
British Council Shared Services
04.2021 - Current
Customer Service & Operations Analyst
Royal Bank of Scotland
11.2018 - 12.2019
MBA - Marketing & International Business
Jaipuria Institute of Management
BBA - General Management
Maharaja Agrasen Institute of Management Studies
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